FAQ

If your question was not answered here please email our team here and we will endeavor to answer your question promptly.

Who do I contact to book a conference?

To book a conference please contact our Events Team on 020 8614 6500

Do I have to be a member to make use of The Lensbury’s facilities?

You do not have to be a member to book a meeting, residential conference, wedding or special event.

For all leisure facilities you don’t need to be a member however you must come with a member. You can gain a guest pass from the Member’s Reception desk. Here are the terms:

* An adult Member is entitled to bring two guests at any one time
* A child Member aged 13-20 years is entitled to bring one guest at any one time
* A child Member aged 1-12 years has no guest entitlement.

Costs for guest passes are:
* Social Guest (16+ years) £1 for the use of Clubhouse public areas and gardens with no access to any activity areas of facilities.
* Activity Guest (16+ years) £12 for use of all facilities
* Junior Guest (1-15 years) £6 for use of all facilities, subject to rules and byelaws.

Guest conditions:
1) No Social Guests are permitted on Saturdays, Sundays and Bank Holidays
before 17.30pm unless they are covered by a valid Social Guest voucher issued by Lensbury.
2 An Off-peak Member is not entitled to enter the Club as a Social Guest
in peak hours.
3 No Guest is permitted more than 12 visits to the Club per calendar year
4 All Guest charges will be collected on arrival at Members Reception.

What are The Lensbury’s opening hours?

Main Building:
The main building is open to non-residents:
Monday–Friday 08:00–23:30
Saturday and Bank Holidays 08:00–23:30
Sunday 08:30–23:00

Members’ Reception:
Monday–Thursday 08:00–21:00
Friday, Saturday and Sunday 08:00–20:00
The turnstile access is adjacent to Members’ Reception. Hotel Reception allows access at other times.

The Health and Fitness Centre:
Our pool and fitness complex is open:
Monday–Thursday 06:30–22:00
Friday 06:30–21:00
Saturday, Sunday and Bank Hols 07:30–20:00

The Spa:
Monday–Thursday 09:30–21:00
Friday 09:30–18:00
Saturday 08:30–16:30
Sunday 09:30–16:30

The Watersports Centre:
The Watersports Centre is open seasonally March to November. Sailing, canoeing, rowing and motor boat activities are offered during the summer months. Please ask about opening times as they vary throughout the season.

The Sports Shop:
Monday–Friday 08:00–20:00
Saturday 09:00–18:00
Sunday 09:00–17:30

The Thames View Suite:
The Thames View Suite is open 09:00–22:00 daily offering a range of drinks and light refreshments. The restaurant menu is served from 12:00 –22:00 daily
Orders can be placed in The Thames View Suite and food is served to you at your table; from 18:30 there is a full waiter service in a section of the Thames View Suite.

The bar is open for service of alcoholic beverages from 11:00–23:00 (residents to midnight*) except Sundays 12:00–22:30.
* Two guests maximum per resident is a license condition

What are the checking in/out times?

Check – in: 14:30
Check – out: 10:00 Monday – Friday / 11:00 Saturday – Sunday

What time is breakfast served?

Breakfast is served in the Thames View Suite at the following times

7 – 9:30AM on the weekdays
8 – 10AM on Weekends
8 – 10AM on Public Holidays

Where can I find travel directions to The Lensbury?

For directions to The Lensbury please see out Contact Us page.

We have shuttle buses running from Teddington station and The Lensbury between the hours of 07:30-09:30 and 16:30-19:00 Monday – Friday. For the free Lensbury Shuttle service please call 020 8614 6500 when you are on the train. If you prefer walking, The Lensbury is reachable from Ferry Road which is approximately a 15 minute walk.

  • Fair Pricing
  • Team Ireland
  • Classic British Hotels
  • British Tourist Authority
  • AIM
  • MIA
  • IACC
  • MPI
  • Fitness Industry Association
  • RYA Training Centre
  • British Canoe Union
  • Amateur Swimming Association
  • Dermalogica
  • Investors in People
  • Conference Cloud
  • Vision 2020
  • London & Partners

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