Hotel Directory

Fire Safety

Fire Alarm Test

We carry out testing of the fire alarm system every Monday morning at 10.30. Please take no action at this time unless the alarm bell rings continuously for more than 20 seconds.

On Arrival

As soon as possible after check-in, please ensure that you and your fellow guests:

• Check the layout of the ground floor and identify escape routes.
• read the fire safety emergency instructions, these can be found displayed on the wall or door in your bedroom.
• walk the fire exit route and count the number of doors from your room to the exit. this will help should the lighting be inadequate due to the corridor becoming filled with smoke.
• Note the location of the fire alarm call points in the vicinity of your room.
• Familiarise yourself with the layout of your bedroom and the best escape routes in case of a fire emergency.
• Place your valuable items next to your bed at night, they are then nearby should you need to evacuate your bedroom.
• Do not ignore the fire alarm (excluding the fire alarm tests outlined earlier, which takes place every Monday at 10.30).

What to do if a Fire Breaks Out

If you suspect that there is a fire, please take the following actions immediately – delays can be dangerous:

• Report the fire immediately by breaking a fire alarm call point. the internal emergency number is 2222 and can be dialed on any on-site telephone.
• Close the door of the room where the fire is, this will help to contain the blaze and restrict the spread of any harmful fumes.
• Use the nearest exit to vacate the hotel – do not use the lifts.
• Before opening any closed doors check them for heat which may indicate a fire behind the door.
• If your escape route is filled with smoke, keep low so that the quality of air and visibility will be improved. Ensure you stay close to a wall to avoid disorientation.
• On leaving the hotel or Ascot building, report to your evacuation point.
• If you have a disability or require assistance in the event of an evacuation, please inform Hotel Reception who will register you on our PEEP system.

Information for our guests with additional needs & requirements

Please inform us if you or any members of your party have any additional requirements due to hearing or visibility issues, mobility impairment and/or any other disabilities which we can look to accommodate in order to ensure that you have the most comfortable and enjoyable stay possible. If you do require assistance at any time, please contact Hotel Reception on 100 (open 24 hours daily). Our main lift, adjacent to the Hotel Reception, is DDA compliant.

Hard of Hearing

Guide dogs for the blind and deaf are welcome at The Lensbury and we are more than happy to provide water bowls if required for your four-legged friend. Hearing loops are available at all main reception areas and in the bar. We also have Vibrating Pillows available on request from Hotel Reception.

Health & Safety

Open & Deep Water

Please be aware that due to the proximity of The Lensbury’s grounds to the River Thames and our pond, open water and deep water are accessible to all guests during their stay.

Children under 10 years old must be supervised at all times. The Lensbury does not assume liability or responsibility for accidents occurring within either the pond or the river. Please refer to The Lensbury’s resort map where you can view these locations highlighted for your safety.