Hotel Reception Supervisor

Experience in Hotel Reception? Supervisory experience? Passionate about delivering outstanding hospitality? We may have the perfect role for you! Come and join our enthusiastic, welcoming team as a Hotel Reception Supervisor at the enchanting Lensbury hotel.

About us:

The Lensbury situated by Teddington Lock, Middlesex was constructed in the early 1930’s. It is set within 25 acres of landscaped grounds. Facilities include a 4* Hotel, Conference Centre, Events and Special Occasions, leisure and a premium leisure club. The Lensbury is a piece of the countryside in the Heart of Teddington. 

Key Responsibilities:

  • Provide all members and guests of The Lensbury with a warm and efficient welcome
  • Deal efficiently with enquiries from members and guests in person and on the telephone
  • Make reservations, operating computerised advance reservations system
  • Process all cash procedures, ensuring accuracy and security at all times
  • Promoting sales of all facilities
  • Issue tickets for events
  • Ensuring the reception team are fully trained in product knowledge and sales initiatives
  • Adhere to all department standards of performance

What are we looking for?

  • Must have hotel reception experience
  • Supervisory experience is desirable
  • Ability to converse effectively and competently with both members and staff
  • Excellent customer service skills and good telephone manner
  • Experience of generating sales and promoting facilities desirable
  • Accurate typing skills and knowledge of Word
  • Knowledge of reservations systems software is an advantage

Terms and Conditions:

  • 39 hours per week
  • Flexible shift pattern to cover evenings and weekends
  • £19,175 per annum


  • Free meals whilst on duty
  • Paid annual leave of 4x weekly contracted hours, plus bank holiday entitlement
  • Use of The Lensbury’s leisure facilities including gym & swimming pool
  • Excellent training and development opportunities
  • Non-contributory pension scheme and BUPA on service criteria.

Please note due to volume of CV’s, if you have not been contacted within 10 days of your application, you have unfortunately not been shortlisted on this occasion.


  • Fair Pricing
  • Team Ireland
  • Classic British Hotels
  • British Tourist Authority
  • AIM
  • MIA
  • IACC
  • MPI
  • Fitness Industry Association
  • RYA Training Centre
  • British Canoe Union
  • Amateur Swimming Association
  • Dermalogica
  • Investors in People
  • Conference Cloud
  • Vision 2020
  • London & Partners

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or call our reservations team on 020 8614 6400