Members Receptionist

Do you deliver exceptional customer service? Enjoy hospitality and Leisure? Previous reception experience? We may have the perfect role for you! Come join our wonderful, enthusiastic member reception team at the stunning Lensbury hotel, set within beautiful surroundings.

About us:

The Lensbury, situated by Teddington Lock, is a four star Hotel and Conference Centre, hosting conferences and special events, including weddings and private parties. The Lensbury is also a well-regarded premium leisure club with a swimming pool and fantastic gym and studio classes.

Key Responsibilities:

  • Provide all members and guests of Lensbury with a warm welcome
  • Deal efficiently and professionally with enquiries from members, guests and potential members in person and on the telephone
  • Take bookings for all leisure related activities e.g. tennis and swimming lessons and Spa treatments
  • Process all cash procedures, ensuring accuracy and security at all time

What we are looking for?

  • Ability to deal effectively and competently with all guests and members
  • Methodical approach to work
  • Excellent customer service skills and good telephone manner
  • Accurate typing skills and good attention to detail
  • Previous experience within a reception or similar role and knowledge of computerised reservation systems
  • An interest in Sport and Leisure is desirable

Terms & Conditions:

  • 39 hours a week
  • Flexible shift pattern including evenings and weekends
  • £9 per hour


  • Some use of The Lensbury’s leisure facilities including gym & swimming pool
  • Free meal whilst on duty
  • Uniform provided
  • Paid annual leave of 4 x weekly contracted hours + Bank Holiday entitlement
  • Non-contributory pension scheme and BUPA on service criteria.

Please note due to volume of CV’s, if you have not been contacted within 10 days of your application, you have unfortunately not been shortlisted on this occasion.


To apply, please submit a cover letter and CV to

  • Fair Pricing
  • Team Ireland
  • Classic British Hotels
  • British Tourist Authority
  • AIM
  • MIA
  • IACC
  • MPI
  • Fitness Industry Association
  • RYA Training Centre
  • British Canoe Union
  • Amateur Swimming Association
  • Dermalogica
  • Investors in People
  • Conference Cloud
  • Vision 2020
  • London & Partners

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or call our reservations team on 020 8614 6400