Coronavirus Statement

Coronavirus Statement

13th May 2020 – Pay and play tennis at The Lensbury 

Dear Valued Member,

Following on from the Prime Minister’s update and guidance from the Lawn Tennis Association (LTA), I am pleased to announce that from today (Wednesday 13^th May), tennis courts at The Lensbury are available to pre-book for use from Friday 15^th May.  All courts will be open with the exception of the grass courts which will open from Monday 18^th May.

Your membership fees continue to be frozen during this time and until further notice as we can only offer a limited facility at this stage and tennis courts will operate on a pay and play basis as outlined below.

The health and wellbeing of our members and staff remains our top priority and we will be operating this limited service whilst adhering to the social distancing guidelines.

Tennis pay and play booking guidelines
Our tennis courts can be booked and paid for in advance using the racquet booking section on The Lensbury Club app or click on make a booking by logging in via our website.

• Sessions are available to book for Club Members only and will be charged at £12.50 per court, per hour and £9 for the children’s mini courts, per hour. Sessions must be booked in advance and are on a first-come-first-serve basis
• Our tennis courts will be open from 8:30am – 8:30pm each day and courts can be booked for 50 minute sessions, allowing for a 10 minute period between sessions. Please ensure your court is vacated promptly at the end of your session to allow for social distancing
• Please ensure you have read, understood and adhere to the LTA Guidance for Tennis Players before coming onto court
• Tennis sessions should be restricted to singles matches only (two people per court) to allow for social distancing, unless players are from the same household
• Please arrive 10 minutes prior to your session and report to the membership reception with your Membership Cards to confirm attendance for your session
• On arrival, if travelling by car please note that parking is available by members reception
• Please observe a 2 metre social distance at all times to protect yourselves and our colleagues by following our directional and court signage at all times
• We are unable to provide tennis racquets and balls for hire during this time
• Please note we are unable to provide changing facilities during this stage, members should change prior to their session at home
• Toilets will only be available by members reception and on request
• Full pre-payment is required at the time of booking and all cancellations must be received 6 or more hours in advance of your scheduled session to avoid a cancellation charge. We reserve the right to cancel sessions if required due to weather or safety concerns
• If you have any questions or queries about booking in your tennis sessions or how this process works, please do contact our Racquets and Front of House Manager, Scott Woods on scott.woods@lensbury.com or 0208 614 6420

We hope this will be a welcome way to keep active and have some fun during these unprecedented times.

 Best regards,

Julie Hammond
Managing Director

30th March 2020 – update

Dear Valued Member,

Our members and our team of dedicated employees are at the heart of our business and are integral to everything that we do.

I want to reassure you that during this extremely difficult time we are doing everything we reasonably can to retain our team and look after our on-site residential colleagues whilst aiming to safeguard The Lensbury and the business for the future.  

Very difficult decisions have had to be made during this challenging time – we are not alone in this as Covid -19 is impacting health clubs, hotels and indeed all businesses.  We have focused on actions which are intended to preserve long term employment prospects for colleagues whilst safeguarding and maintaining The Lensbury and its facilities for the future.  We have utilised the Government support to help many of our employees during this uncertain time and we appreciate the Government are now also supporting self-employed freelance workers.   You will probably be aware that many of our trainers work on a freelance basis.

As many members will know from the Government announcements the support package for our employed staff is called the Coronavirus Job Retention Scheme. This scheme enables a business to grant a leave of absence to employees (called furlough leave) and to apply for the Government to fund 80% of the usual monthly wage costs of those employees (subject to a £2,500 monthly cap) so they can remain employed and re-start work when a business re-opens or when they are required back at work. A similar Government support scheme is available for self-employed workers but is not operated by the business where they work.

A number of members have asked about colleagues who live on site; the status is that individuals who live on site remain living at The Lensbury, except those who wished to leave.  Those remaining on site have been redeployed to assist with the property where possible or have been placed on furlough leave but remain accommodated at the property.

We appreciate that everyone in the wider Lensbury community has been impacted in some way and we are sorry that some members have decided to cancel membership; we wish you well and thank you for your involvement with the club.    

We remain optimistic for the future of The Lensbury and expect that business levels will return to normal in due course and will enable us to welcome back our employees, freelance teams and our loyal members as soon as possible.  

Your loyalty and understanding during this challenging time is much appreciated and we have been overwhelmed by your good wishes and messages of support over the last few days.

Please stay safe, keep well and please try out our online programs.

I look forward to welcoming you all back to The Lensbury as soon as possible.

Kindest regards,

Julie Hammond
Managing Director

20th March 2020 – update 

Dear Valued Members and Guests,

Firstly, and most importantly, I hope you and your loved ones are staying well and healthy during this unprecedented time. It is with this in mind and with a very heavy heart that I am writing to inform you that we have taken the very difficult decision to temporarily close The Lensbury from 9.00pm tonight (Friday 20^th March 2020) until further notice.

This decision is in line with the latest Government advice to businesses of our nature and is in response to the worldwide and widespread outbreak of the Coronavirus (COVID-19), recent developments and the health and well-being of all at this unprecedented time. Although this decision has not been taken lightly, our members, guests and employees health is our top priority and we are supporting all actions required by the Government to mitigate the impact of the spread of this disease in a time that we have not seen in the 100 year history of The Lensbury.

We do understand that there may be concerns around the payment of your membership fees during this time, which is why we will not be processing any membership payments during the current period of uncertainty and until further notice – we will take care of this so you do not need to contact us. Whilst you are unable to use our facilities and services, all memberships will be frozen and to this effect we are not in a position to process any cancellations. As soon as we are able, we will look to re-open the Club and restart your membership, at which time we will be in contact. We will also look to honour or rearrange all pre-booked activities upon reopening.

We thank you for your understanding, continued support and loyalty during this challenging time and would thank you for your co-operation in saving any membership and booking queries until the Club reopens. Together, we can prevail and move forward from this significant challenge that faces us all.

We will continue to closely monitor the situation and provide further updates via email and The Lensbury Club app in due course, as the situation progresses. We will also make all updates available via this webpage.

Take care of yourselves, your families and loved ones. Rest assured, we at The Lensbury will be here to welcome you back with the warmest of hospitality in the not too distant future.

Best regards,

Julie Hammond
Managing Director

For further information, please consult the dedicated WHO page for the latest updates and advice.

Please check this page regularly for any further updates. Last updated: 30th March 2020