Careers

Hotel Night Receptionist

Join our Front of House Team

Job description

Are you a Night Owl? Fancy being a receptionist? Passionate about delivering outstanding hospitality? We may have the perfect role for you! Come and join our lovely, welcoming team as a Night Receptionist at the enchanting Lensbury hotel.

The Role

The Night Receptionist will report to the Hotel Reception Manager and the Night Manager. They will work closely with the Night Security Officers to ensure the security and safety of the site during night time hours. The Night Receptionist will also work within the Hotel Reception team to ensure all correct procedures are followed:

· Use Protel to check guests in and out whilst providing a warm welcome and high level of customer service
· Deal efficiently with enquiries from members and guests in person and over the phone
· Monitor alarm systems and be responsible for taking appropriate action as necessary
· Input data, administrate reports & run the Night Audit ensuring accuracy at all times, monitoring any discrepancies
· Prepare bookings for the following day and communicate clearly with the Reception team during handover
· Adhere to all department standards of performance

The Candidate

Essential

· Ability to converse effectively and competently with both members and staff
· Excellent customer service skills and good telephone manner
· Accurate typing skills and knowledge of Word

Desirable

· Relevant hotel reception knowledge

Part-time hours: 16 per week

We are looking for friendly, hardworking people to join our team. If you enjoy working with others, interacting with guests and delivering outstanding customer service, please apply today!