Frequently Asked Questions

Check-in is from 15.00

Check-out is before 11.00

Bedrooms are serviced daily between 14.30 and 16.00. Please call Hotel Reception if you require additional amenities outside of these times. Please see Go Green below to learn more about how you can opt out of housekeeping.

The Lensbury operates a strict no-smoking or vaping policy in all buildings. Please be advised you will be charged a £100 fine per night for smoking or vaping within the building. Please also note that additional cleaning and repair charges may be applied in the event of damage.

Car parking is complimentary for hotel guests with 250 car parking spaces available on a first-come first-serve basis.

Teddington Train Station is 5 minutes by taxi, or a 15 minute walk via the High Street.

Hampton Wick Train Station is also only a 20 minute walk via Broom Road.

We are conveniently located just 7 miles from London Heathrow Airport. A taxi takes 25 – 40 minutes depending on traffic and costs in the region of £25.

Teddington High Street is just a 5 minute walk away, with a wide variety of boutique shops, salons, bars and restaurants along with a few of the more well-known high street named coffee shops and restaurants.

There are also other towns nearby that offer a variety of choice, accessible on foot or via car and nearby public transport, this includes Hampton Wick, Kingston, Twickenham & Richmond Upon Thames.

We have over 150 rooms, ranging from Cosy Singles and Classic Doubles through to Our Deluxe Doubles and Twins and the Dutch Suite.

All individual reservations can be cancelled up until 16.00 on the day prior to arrival, giving you the flexibility and peace of mind should your plans change.

The Lensbury is conveniently located in South West London close to some of the nation’s most famous attractions, making it perfect for days out with the whole family. Take a look at our things to do page for further inspiration.

Unfortunately, The Lensbury has a no dogs policy (with the exception of assistance dogs).

Whilst we will do all we can to honour early arrivals, bedrooms cannot be guaranteed before the check-in time unless paid for the evening before. Guests are very welcome to store their luggage and use The Lensbury facilities whilst waiting for accommodation to become available.

Teddington is just a 5 minute walk from The Lensbury, offering a bustling high street community with Bushy Park just a stones throw away.

Kingston Town Centre is also just a 20 minute walk along the River Thames, or a short 5 minute bus ride and has a large shopping centre as well as a busy outdoor market ranging from street foods to artisan stalls.

• Internal Emergency 2222
• Hotel Reception 100
• Lounge & Restaurant 6587
• Spa 6411
• Conference Centre 6500
• Reservations 6444
• Sports Bookings (Members’ Reception) 6420
• Lockside (Leisure Facilities) 6550
• Watersports Centre 6554
• External Calls Dial 0
• Dialing room to room Dial 4 followed by the room number
• Set an early morning call Dial 87 followed by 1
• Retrieve messages Dial 87 followed by 2
• Delete messages Dial 87 followed by 3

Making a call?

• Local call charges £0.30 per minute
• National UK call charges £0.45 per minute
• European call charges (Austria, France, Germany, Italy & Spain) £1.45 per minute
• Mobile phone call charges £0.70 per minute

Guests are very welcome to invite family and friends to join them at The Lensbury, however we do ask that all visitors vacate the premises by 23.00. An activity visitor pass allows guests to use all of the facilities freely, subject to rules and safety requirements.

Fees apply: Adults (16+) £15.00 | Juniors (1-15 years) £6.00 per person

Network: LENSBURYWIFI

No password required

Please contact Hotel Reception if you would like to use an iron and ironing board during your stay.

Please contact Hotel Reception if you would like a shower mat during your stay.

A hairdryer can be found in the drawer, please ensure you “press” the safety button before use.

Wheelchairs are available for emergencies from Hotel Reception.

Whether it’s our fabulous gin garden, the annual fireworks spectacular or family activities – there’s plenty to keep you busy during your stay with us. Please find more information of ‘What’s On’ at The Lensbury here

Breakfast

• Weekdays 7am – 10am
• Weekends 7.30am – 10.30am

All Day Dining Menu

• Monday – Saturday 12pm – 9.30pm
• Sunday 5pm – 9.30pm

Sunday Roast & Kids Menu

• 12.30pm – 5pm

Bar

• Monday – Thursday 10am – 11pm
• Friday and Saturday 10am – 12am
• Sunday 10am – 10.30pm

Explore our full range of menus here

Here at The Lensbury, we are committed to reducing our impact on our planet across all our operations and are taking steps to promote environmentally conscious decisions.

Please help us reduce our impact further by choosing to Go Green. If you are staying with us for more than 1 night, simply hang the ‘Go Green’ hanger on your bedroom door by midnight to opt out of housekeeping. We will reward you with a complimentary drink voucher to say thank you.

Learn more about ‘Go Green’ here

Children aged 8 and below must be supervised by an adult at all times at The Lensbury. We ask all parents and guardians to ensure children behave appropriately in the lounge and eating areas during their stay with us.

Please note The Lensbury accepts no responsibility for the loss or damage to guests’ property left in bedrooms or public areas.

Fire alarm test

• We carry out testing of the fire alarm system every Monday morning at 10.30am. Please take no action at this time unless the alarm bell rings continuously for more than 20 seconds.

On arrival – as soon as possible after check-in, please ensure you:

• Check the layout of the ground floor and identify escape routes.
• Read the fire safety emergency instructions displayed on the wall or door in your bedroom.
• Walk the fire exit route and count the number of doors from your room to the exit. This can aid your escape should lighting be inadequate due to corridor becoming filled with smoke.
• Note the location of the fire alarm call points in the vicinity of your room.
• Familiarise yourself with the layout of your bedroom and your best escape routes in case of a fire emergency.
• Place your valuable items next to the bed at night. They are then nearby if you have to evacuate your bedroom.
• Do not ignore a fire alarm (excluding the fire alarm test outlined at the start of this section).

What to do if a fire breaks out

• If you suspect that there is a fire, please take the following actions immediately – delay can be dangerous.
• Report the fire immediately by breaking a fire alarm call point. Internal emergency number is 2222 and can be dialled on any on-site telephone.
• Close the door of the room where the fire is, this will help contain the fire and restrict the spread of poisonous fumes.
• Use the nearest exit to vacate the hotel – do not use the lifts.
• Before opening closed doors, check them for heat which may indicate a fire behind the door.
• If your escape route is filled with smoke, keep low where the quality of air and visibility is improved. Keep close to the wall to avoid disorientation.
• On leaving the hotel or Ascot building, report to your evacuation point.
• If you have a disability or you require assistant in the event of an evacuation, please inform Hotel Reception who will register you on our PEEP system.

Please advise us if you have any special requirements due to hearing or visual difficulties, mobility impairment or any other special need so that we can make your stay more comfortable and enjoyable. If you require assistance, please contact Hotel Reception (open 24 hours daily) for assistance on 100. The main lift adjacent to Hotel Reception is DDA compliant.

Guide dogs for the blind and deaf are welcome at The Lensbury and we are more than happy to provide water bowls if required. Hearing loops are available at all main reception areas and in the bar. We also have vibrating pillows available on request from Hotel Reception.

Please be aware that due to the proximity of The Lensbury’s grounds to the River Thames and our pond, open water and deep water are accessible to all guests during their stay.

Children under 10 years old must be supervised at all times. The Lensbury does not assume liability or responsibility for accidents occurring within either the pond or the river. Please refer to The Lensbury’s resort map where you can view these locations highlighted for your safety.

Website: Lensbury.com

Facebook: Facebook.com/TheLensbury

Twitter: Twitter.com/TheLensbury

Instagram: Instagram.com/TheLensbury

Calm your senses while you discover our extensive range of specialist spa treatments, delivered in partnership with award-winning and leading British skincare brand ELEMIS.

Sit back, relax, and indulge in a soothing Swedish massage, our signature The Lensbury facial or your favourite beauty treatment.

Whether you are celebrating a special occasion or simply want to indulge in some well-earned “me time”, our highly qualified and experienced beauty therapists will leave you feeling pampered and rejuvenated.

Open Monday to Sunday from 9.00am to 7.00pm

Explore our spa treatments here

A minimum of 24hrs notice is required to cancel an appointment, if an appointment is cancelled with less than 24hrs notice then 50% of the treatment price will still be charged. Late arrival may result in a shortened treatment time but will be charged at full price. ‘No Show’ appointments will be charged at 100%.

As our hotel guest, you gain full access to our leading leisure facilities including our digitally connected state-of-the-art gym and exercise studios.

You can also enjoy a game of tennis with friends, spend family time in the swimming pool, or hire a boat from our very own watersports centre – there is truly something for everyone.

Availability of leisure facilities

• 25 metre indoor heated pool and learner pool
• Sauna and steam rooms
• Digitally connected, fully equipped gym
• Over 140 weekly classes in our Holistic, Hi-Energy, Cycling and Reformer Studios
• 24 first-class tennis courts

The Lensbury boasts a variety of surfaces to play tennis including 4 artificial clay courts, 3 grass courts, 4 artificial grass courts, 8 floodlit macadam courts, 3 floodlit mini red macadam courts and 2 mini red artificial grass courts.

Opening hours

• Monday – Thursday 8.30am – 9.30pm (last session 8.30pm)
• Friday 8.30am – 8.30pm (last session 7.30pm)
• Saturday & Sunday 8.30am – 8.30pm (last session 7.30pm)

Racquets and balls are provided on a first come first served basis.

Please book your tennis sessions at Members’ Reception directly or on 6420.

Our dedicated squash building houses two full-sized squash courts and accompanying changing facilities.

We have 6 indoor and outdoor table tennis tables throughout the resort for members and guests to use.

Opening hours

• Monday – Friday 7.20am – 10.00pm (last session 9.20pm)
• Saturday & Sunday 7.20am – 8.00pm (last session 7.20pm)

Racquets and balls are provided on a first come first served basis.

Please book your sessions at Members’ Reception directly or on 6420.

Why not try an an action-packed activity during your stay? Take to the River Thames from our very own Watersports Centre for an experience to remember.

Boats available

• Single kayaks
• Canoes
• Double kayaks
• Sailing dinghies
• Rowing boats
• Motorboats

Watersports Centre is open April – October (subject to change). Please book your boat at Members’ Reception or Watersports Centre directly or on 6420/6554.

Additional charges apply.

Our indoor soft play area provides endless entertainment for children aged 3 months to 8 years old – whatever the weather. It is designed to keep them engaged, both physically and mentally but also guaranteed to help use up some of their energy!

Opening hours

• Monday – Sunday 8.00am – 8.00pm

Please book soft play sessions in advance at Members’ Reception – directly or on 6420.

Our on-site Crèche is a happy and safe environment for children ages from 3 months – 6 years, providing up to 3 hours care whilst parents enjoy using the extensive facilities at The Lensbury.

Opening hours

• Monday – Saturday 9.00am – 12.30pm
• Sunday closed

Please book Crèche sessions in advance at Members’ Reception – directly or on 6420.

Additional charges apply.

Swings and slides never go out of style! The little ones can make the most out of our fun playground with a variety of activities for children aged 2 to 12 years old.

Opening hours

• Monday – Sunday 8.00am – 8.00pm

We celebrated 100 fabulous years of The Lensbury in 2020! Take a look back and discover the fascinating history behind our famous resort here