Legal Information
Find important information about The Lensbury in one place. Browse our policies, terms and commitments using the tabs below. Each section provides guidance on how we operate, protect our guests and members, support our community and manage your information.
Terms & Conditions
The Lensbury's terms and conditions cover hotel stays, membership, facility access and club usage. They outline important information relating to bookings, payments, member responsibilities, guest conduct, cancellations and use of facilities. The terms also include membership categories, access arrangements and club rules designed to help create a safe and enjoyable environment for all members and guests.
For full details, please refer to the complete Terms & Conditions.
Privacy Policy
View our privacy policy here
Safeguarding Policy
The Lensbury is committed to safeguarding children, young people and adults at risk. We work to ensure everyone who visits, participates in activities or uses our facilities enjoys a safe and welcoming environment.
Safeguarding is a shared responsibility across the club. Members, guests, parents, coaches, staff and volunteers all play a part in promoting wellbeing and protecting those in our care. Our safeguarding resources include welfare officer information, child protection guidance, safeguarding policies for children and adults, equality and diversity guidance, and online safety policies.
If you have any safeguarding concerns, please contact a member of our Welfare Team.
The Lensbury Welfare & Safeguarding Officers
Malin Alderin: Welfare Officer
Contact: 02086146550 or malin.alderin@lensbury.com
Ana Leal: Safeguarding Officer
Contact: 07825627497 or ana.leal@lensbury.com
Nickie Hogg: Safeguarding Officer
Contact: 02086146420
The Lensbury Club strives to ensure all children, young people and adults at risk are safeguarded from any types of abuse, verbal or physical, and have an enjoyable experience at the Club. Everyone has a shared responsibility to support this by promoting the welfare of all children, young people and adults at risk. Members should contact a member of our Welfare team should they have any concerns.
You can also contact the NSPCC on 08088005000 for advice about safeguarding concerns. In an emergency, please call 999.
Children & Young People Safeguarding Policy & Procedures
1. Key Information
1.1 The welfare of children is paramount. All children, regardless of their Age, Race, Religion or Belief, Disability, Gender identity or Sexual Orientation, have the right to protection from abuse. A reference to a child in this document is a reference to anyone under the age of 18 years. A reference to members in this document includes a reference to guests or any other persons visiting The Lensbury or using the facilities. All concerns and allegations of abuse and poor practice will be taken seriously and responded to swiftly and appropriately. The Lensbury will work with children, their parents/carers and external organisations to safeguard the welfare of children. The Lensbury will conduct a risk assessment of Lensbury activities with regard to safeguarding and take appropriate action to address identified issues within suitable timescales.
1.2 We recognise the authority of the statutory agencies and are committed to complying with Local Safeguarding Partnerships, Working Together under the Children Act 2004, and any legislation and statutory guidance the supersedes these.
1.3 The Lensbury owes a legal duty of care to children on their premises or engaged in their activities. That duty is to take reasonable care to ensure their reasonable safety and the duty is higher than it would be for adults.
1.4 The Lensbury’s Welfare Officer is the Activities Manager and is identified on the Lensbury’s website along with two Safeguarding Officers, the Leisure Operations Manager and Members’ Reception Supervisor. Each department also has a lead Welfare Officer who can be identified as the Head of Department.
2. Policy aims
2.1 This policy is intended to expand upon the objectives and principles set out in the Lensbury’s Child Protection Statement which can be found on the Lensbury website. It will also be available at the main Reception and Leisure departments.
2.2 This policy applies to Club members, employees, volunteers or anyone visiting the Lensbury. Employees and volunteers are additionally subject to more extensive guidance and training requirements.
3. Objectives
In relation to safeguarding children and young people, the Lensbury aims to:
- Provide a safe environment for children and young people and try to ensure that they enjoy the experience of participation.
- Ensure robust systems are in place to manage any concerns or allegations.
- Support adults (staff, volunteers, coaches, members, and visitors) to understand their roles and responsibilities with regard to their duty of care and protection of children.
- Provide appropriate level training, support and resources for staff, volunteers, and coaches to make informed and confident responses to specific safeguarding issues and fulfil their role effectively.
- Ensure that children and their parents/carers are informed and consulted and, where appropriate, fully involved in decisions that affect them.
- Reassure parents and carers that all children and young people will receive the best care possible whilst participating in activities and communicate policy and procedure to them through website/letter/consents.
4. Promoting good practice
4.1 Child abuse, particularly sexual abuse, can provoke strong emotions. It is important that any concern or issue which arises is dealt with calmly and objectively.
4.2 Abuse can occur within many situations including the home, school and the sporting environment. Some individuals will actively seek employment or contact with young people in order to abuse or harm them. An employee or member, guest or resident is likely to have regular contact with children. Members, guests and residents have an important role to play in supporting the Lensbury’s efforts to safeguard children.
5. Good practice guidelines (Appendices 1, 2, and 3 for Codes of Conduct)
5.1 All attendees at the Lensbury are encouraged to demonstrate exemplary behaviour both in the interests of children and in order to protect themselves from unjustified allegations.
5.2 The following guidelines should be routinely observed:
5.2.1 Where possible, avoid private or unobserved situations, interactions or communications with unaccompanied children (this includes for transportation purposes – parental consent would be required for any such arrangement).
5.2.2 Treat all children equally with respect and dignity.
5.2.3 Put the welfare of the child first.
5.2.4 Adults should respect children’s privacy and right to be safe from abuse and harm and not do anything harmful or age inappropriate with or in front of them.
5.2.5 Set a good example showing sport to be fun, enjoyable and based upon fair play.
5.2.6 Whilst providing informal coaching or instruction avoid any form of manual/physical contact with any child other than you own.
5.3 The following are unacceptable forms of behaviour at the Lensbury:
5.3.1 Spending time alone in private with any child (other than your own) at The Lensbury unless engaged in coaching or caring capacity with the prior permission of parents.
5.3.2 Engaging in rough physical or sexually provocative games, including horseplay.
5.3.3 Engaging in any form of inappropriate touching.
5.3.4 Striking any child.
5.3.5 Acting or dressing immodestly or engaging in any behaviours with sexual connotations in the presence of any child (either in person or online).
5.3.6 Engaging in exhibitionist behaviours involving nudity in the presence of children.
5.3.7 Subjecting any child to physical intimidation.
5.3.8 Using inappropriate language in the presence of children.
5.3.9 Making sexually suggestive comments to or about a child or children, either in person or via the use of technology.
5.3.10 Humiliating or shouting at a child or reducing them to tears.
5.3.11 Allowing allegations relevant to this guidance to go unrecorded or disregarded.
5.4 Use of photographic/filming equipment at sporting events and social media
5.4.1 Only film or take photos of children (other than your own) with the express consent of their parents or the child and be clear what the photos/videos will be used for. Only publish/onwardly transmit with the permission of their parents or the child.
5.4.2 There is general evidence (not related directly to the Lensbury) that some people have used sporting events as an opportunity to take inappropriate photographs or film footage of children. Any concerns should to be reported to the Welfare Officers or Safeguarding Officers.
5.4.3 There is no intention to prevent Lensbury coaches and teachers using video equipment as a legitimate coaching aid. However, participants and their parents will be made aware that this is part of the coaching programme and be required to give permission. Any such film will be stored safely.
5.4.4 Social media provides unique opportunities for the Lensbury to engage and develop relationships with people in a creative and dynamic forum where users are active participants. It is important that all staff, volunteers, coaches, officials/referees, or anyone working on behalf of the Lensbury is aware of the Lensbury social media guidance (Appendix 4 for Social Media Guidance).
6. Information relating to the recruitment and training of staff
6.1 Recruitment
6.1.1 The Lensbury recognises the necessity of ensuring that all reasonable steps are taken to ensure unsuitable people are prevented from having contact or working with children.
6.1.2 For employees (and volunteers in regulated activity roles) pre-selection checks will include the following:
(a) All employees must complete an application form against a clear job specification. The application form will elicit information about an applicant's past and a self-disclosure about any criminal record.
(b) Consent should be obtained from an applicant to seek information from the Disclosure and Barring Service (DBS).
(c) Two confidential references, including one regarding previous work with children.
(d) Evidence of identity should be provided prior to commencing.
6.2 Interview and induction All employees will be required to undergo an interview carried out to acceptable protocol and recommendations. All employees should receive a formal or informal induction, during which:
6.2.1 A check should be made that the application form has been completed in full (including sections on criminal records and self-disclosures).
6.2.2 Their qualifications should be substantiated.
6.2.3 The job requirements and responsibilities should be clarified.
6.2.4 Child protection/safeguarding procedures are explained and training needs are identified.
6.2.5 All staff, volunteers and coaches involved with children and young people will be asked to read the Lensbury Code of Conduct relevant to their role, and sign to indicate their understanding and agreement to act in accordance with the code.
6.3 Training In addition to pre-selection checks, the safeguarding process includes training after recruitment to help employees to:
6.3.1 Analyse their own practice against established good practice, and to ensure their practice is likely to protect them from unjustified allegations.
6.3.2 Recognise their responsibilities and report any concerns about suspected poor practice or possible child abuse.
6.3.3 Respond to any concerns expressed by a child.
6.3.4 Work safely and effectively with children.
6.3.5 Any paid employee or volunteer working in regulated activity needs to undertake specific safeguarding training for the Lensbury, namely UK Coaching Safeguarding and Protecting Children. For the Club Welfare Officer role, and UK Coaching Safeguarding and Protecting Children qualifications, this training will need to be refreshed every three years.
7. Supervision of children
7.1 During coaching sessions, coaches should conduct a risk assessment to inform decision making about appropriate supervision levels. Regardless of the recommended ratio of adults to participants, it is recommended that a minimum of two adults should be present. This ensures at least basic cover in the event of something impacting on the availability of one of the adults during the activity.
7.2 Parents may be encouraged to stay for coaching/competitions and other events where their children are of an age where greater levels of parental supervision are required.
7.3 Parents should be aware that if children are left at a venue unsupervised, other than to attend specific coaching sessions, competitions, or other organised events, The Lensbury cannot accept supervisory responsibility.
7.4 Special arrangements will be made for away trips. Parents will receive full information about arrangements for any such trip and will be required to provide their consent for their child’s participation.
8. Late collection of a child
8.1 Where a parent is late in collecting their child the following procedure will apply:
• Attempt to contact the parent/carer using the contact details on the Parental Consent Form.
• Attempt to contact the first, then the second emergency contact nominated on the Parental Consent Form.
• Wait with the young person(s) at the venue with, wherever possible, other staff/volunteers or parents.
• If no one is reachable, contact the Lensbury Welfare or Safeguarding Officers for advice.
• If all attempts to make contact fail, consideration should be given to contacting the police for their advice. Staff, volunteers and coaches should try to avoid:
• Taking the child home or to another location without consent.
• Asking the child to wait in a vehicle or the Lensbury with them alone.
• Sending the child home with another person without permission
9. Incidents that must be reported/recorded
9.1 If any of the following occur you should report this immediately to a member of staff who will record the incident and normally inform the child’s parents, or arrange for the child’s parents to be informed (unless doing so may place the child at increased risk of abuse or harm):
9.1.1 If you accidentally hurt a child.
9.1.2 If he/she seems distressed.
9.1.3 If you witness anything (including worrying content on devices, or overheard comments) which raises concerns that someone has acted inappropriately in relation to the Lensbury’s Child Protection Policy. Concerns will not always be directly related to Club activity - but if a child is deemed at risk, whatever the circumstances, this should be reported. (Appendix 6 for Categories of Child Abuse Guidance)
10. Dealing with allegations or suspicions – General
10.1 It is not the responsibility of the Lensbury or any employee, Welfare or Safeguarding Officer of the Club to decide whether or not child abuse, or any harm to children has taken place. However, there is a responsibility to act on any concerns. This may include, for example, reports to the police or robust measures to manage any possible risk of abuse or harm to children.
10.2 The Club will seek to communicate with a child in a sympathetic and appropriate way, normally in close consultation with the child’s parents (this may not be appropriate, however, if they are implicated in the allegation).
In the event of a children making a disclosure of any type of abuse, the following guidance is given:
• Reassure them that they have done the right thing in sharing the information
• Listen carefully and do not actively question the child or lead them in any way. Only ask questions to clarify your understanding of what has been shared
• Do not make promises that cannot be kept, such as agreeing to keep the information secret
• Record what the child has said as soon as possible
• Explain to the child (and parents, where applicable) how information will be shared and why
10.3 The Lensbury assures all employees and members that it will fully support and protect anyone who in good faith reports his/her concern that an employee, member or visitor has abused or harmed, or may be abusing or harming, a child. The Lensbury will view any victimisation or threatened victimisation (whether direct or indirect) of any person raising any concern or providing relevant information as a very serious matter.
10.4 The Lensbury will expect any member, guest or resident who is the subject of any complaint or allegation to provide full and constructive cooperation to the Lensbury in seeking to resolve any issues arising. Every member, guest or resident is expected to support the Club’s child protection objectives.
10.5 The procedures set out in sections 11 and 12 below may be varied if, in the Managing Director’s opinion, the particular circumstances require it. The Lensbury’s approach will be based upon the Managing Director’s view of the risks in all of the circumstances.
10.6 The Lensbury will not be precluded from taking appropriate child protection measures solely on the basis that a member, guest or resident has not been convicted of any criminal offence nor been the subject of a finding of serious misconduct.
10.7 The Lensbury will seek to keep information concerning the allegations and the identity of any children or members, guests or residents involved confidential. The Lensbury may, however, provide information to the Police and/or Local Authority Children’s Services in order to safeguard and promote a child’s welfare.
10.8 Any concern relating to an employee will be dealt with in accordance with the Lensbury’s employment procedures.
11. Dealing with child abuse/harm allegations or suspicions – Initial Process
If a child requires urgent medical attention, an ambulance must be called and the receiving medic must be informed that the injury relates to a safeguarding concern. If the safeguarding concern presents an immediate risk of significant harm, Children’s Social Care and/or Police should be called without delay.
11.1 Any concern relating to a member or visitor should be reported immediately to the Welfare Officer or Safeguarding Officers.
11.2 The Welfare Officer or Safeguarding Officers will take any action urgently required to make the child or children safe and refer the concern to the HR Manager and Club General Manager at the earliest opportunity.
11.3 If the concerns are not serious and there is no concern relating to harm or abuse, the Club General Manager and HR Manager will seek to resolve issues and this may include a discussion and/or advice to any of the individuals concerned. In these circumstances the following provisions of this section (11) may not apply. However, we reserve the right to report all concerns to the police/LADO or NGB of the respective sport if we deem necessary.
11.4 If there are concerns that a child is being or may be being harmed or abused, the Club General Manager will consult with the Managing Director with a view to urgent safeguarding action. This may include the relevant member, guest or resident’s immediate suspension, the involvement of police or LADO or referral to NGB. The interests of any child will be considered to be of paramount importance throughout.
11.5 Where appropriate, the Managing Director may, inform the Police and/or Local Authority Children’s Social Care Services, and consult with the Police and/or Local Authority Children’s Social Care Services as to what to do. It is likely to be appropriate where there is a suspicion that a criminal offence may have been committed or there is a possible risk of harm to a child that a report to the Police and/or Local Authority Children’s Social Care Services will be required.
11.6 If a report to the Police and/or Local Authority Children’s Social Care Services is made, the Club will refrain from any action which might hinder any related Police and/or Local Authority Children’s Social Care investigation.
12. Dealing with child abuse/harm allegations or suspicions – Further Process
12.1 Once the Police and/or Local Authority Children’s Social Care have completed their investigation(s) and confirmed that the following actions regarding the member, guest or resident involved would not impede any such investigation (and subject to any Children’s Social Care Plan), the Managing Director will:
12.1.1 investigate the allegations or suspicions and collate relevant information; and
12.1.2 give the relevant member, guest or resident an early opportunity to provide an open oral explanation and account of events at the time of any alleged incident(s). The Club will expect the member, guest or resident to be truthful and co-operative in seeking to resolve any issues.
12.2 In cases where the Lensbury leads during this stage: if the Managing Director considers that any allegations or suspicions are credible and does not consider any explanation offered by the relevant member, guest or resident satisfactory, they will be provided with written information as to any allegations or suspicions, and related evidence, and be given an opportunity to attend a meeting with the Managing Director to provide a further explanation and/or representations.
12.3 The matter will then be referred to the Managing Director for consideration. Before the Managing Director considers the matter the member, guest or resident will be given a reasonable opportunity to provide a further written explanation and written representations to the Managing Director. When considering the matter:
• the Managing Director will adopt a risk based approach and consider the best interests of the Lensbury as a whole, taking into account all of the circumstances including but not limited to a paramount concern for the interests of any children concerned and junior members generally, the member, guest or residents representations and response generally, the outcome of any police and/or children’s social care investigation and fairness to all those involved; and
• the Managing Director will consider the circumstances generally and whether any allegations remain credible or whether concerns have been resolved; and
• the Managing Director will decide what measures, if any, are appropriate.
12.4 The Managing Director shall not attempt to determine whether the Member, guest or resident is, or is not, guilty of any criminal offence or other misconduct.
12.5 Any decision to suspend or terminate a membership may be subject to reconsideration in accordance with the Lensbury’s Rules.
12.6 Any decision to terminate a membership will be communicated in confidence to the Member and the parents of any child concerned in writing with a summary of reasons.
13. Support to deal with the aftermath of abuse.
13.1 Consideration should be given to the kind of support that children, parents and members of staff may need. Use of helplines, support groups and open meetings will maintain an open culture and help the healing process. In addition to Children’s Social Care and GP and Health Services, the following may be useful in this regard: The British Association for Counselling Directory is available from The British Association for Counselling, 1 Regent Place, Rugby CV21 2PJ, Tel: 01788 550899, Fax: 01788 562189. Childline – Tel: 0800 1111 Victim Support – Tel: 0845 30 30 900 NSPCC – 0808 800 5000 Samaritans – 116 123 Or contact the appropriate National Governing Body of the sport
13.2 Consideration should be given to what kind of support may be appropriate for the alleged perpetrator.
14. Allegations of previous abuse/harm
14.1 Allegations of abuse or harm to children may be made long after the relevant event.
14.2 Where such an allegation is made, The Lensbury should follow the procedures as detailed above (including reporting the matter to the Police and/or Local Authority Children’s Social Care Services if appropriate). This is because other children may be at risk of being harmed or abused by this person.
15. Action to help the victim and prevent bullying
15.1 The Lensbury’s Guidance for employees deals with issues relating to bullying at length. Staff are expected to take the lead in combating bullying behaviours. 15.2 Members, guests or residents should, however, be aware of the issue and avoid any behaviour which may amount to bullying of children. If any member, guest or resident witnesses any behaviour they consider to amount to bullying they should report it immediately to a member of staff. Bullying can be difficult to define and take many forms, which can be categorised as: Physical – hitting, kicking, theft, unwanted physical contact Verbal – homophobic or racist remarks, threats, name calling, persistent teasing, tormenting, abusive or offensive comments of a sexual nature Emotional – isolating an individual from activities or a group, humiliation. All forms of bullying include: deliberate hostility and aggression towards an individual; a victim who is weaker and less powerful than the bully or bullies; an outcome which is always painful and distressing for the victim.
15.3 The Lensbury and its staff, volunteers and coaches will not tolerate bullying in any of its forms during club matches, competitions, coaching or at any other time while at the Lensbury.
16. Whistleblowing
16.1 Safeguarding children and young people requires everyone to be committed to the highest possible standards of openness, integrity and accountability. The Lensbury supports an environment where staff, volunteers, parents/carers and the public are encouraged to raise safeguarding and child protection concerns. Anyone who reported a legitimate concern to the organisation (even if their concerns subsequently appear to be unfounded) will be supported. All concerns will be taken seriously. (Appendix 5 for Whistleblowing Guidance)
17. Status of the Policy, Guidance and Procedures
The Lensbury will from time-to-time change and update these documents. As well as periodic updates, they will be reviewed whenever there is a major change in legislation. They represent the Lensbury’s approach to the matters with which they deal but are not intended to create any legally enforceable obligation upon the Lensbury or any Member, guest or resident. Insofar as they are inconsistent with the Lensbury’s Rules, then the Rules prevail.
Appendix 1 - Code of Conduct for staff, coaches and volunteers
• Respect the rights, dignity and worth of every person at the Club
• Treat everyone equally and do not discriminate on the grounds of age, gender, race, religion or belief, sexual orientation or disability
• If you see any form of discrimination, do not condone it or allow it to go unchallenged
• Place the well-being and safety of the young person above the development of performance
• Develop an appropriate working relationship with young people, based on mutual trust and respect
• Ensure that physical contact is appropriate and necessary and is carried out within recommended guidelines with the young person’s full consent and approval
• Always work in an open environment (e.g. avoid private or unobserved situations and encourage an open environment)
• Do not engage in any form of sexually related contact with a young player. This is strictly forbidden as is sexual innuendo, flirting or inappropriate gestures and terms
• You should not have regular contact outside your club role with the juniors and should not engage in regular communication through text, email or social network sites
• Know and understand The Lensbury’s safeguarding policies and procedures
• Respect young people’s opinions when making decisions about their participation in sport
• Inform players and parents of the requirements of the sport
• Be aware of and report any conflict of interest as soon as it becomes apparent
• Display high standards of language, manner, punctuality, preparation and presentation
• Do not smoke, drink or use recreational drugs while actively working with young people in the Lensbury. This reflects a negative image and could compromise the safety of the young people
• Do not give young people alcohol when they are under the care of the Lensbury
• Hold relevant qualifications and insurance cover. All staff, volunteers and coaches who work regularly with children must have current DBS clearance
• Ensure the activities are appropriate for the age, maturity, experience and ability of the individual
• Promote the positive aspects of sport e.g. fair play, fresh air, exercise and building comradeship
• Display high standards of behaviour and appearance
• Follow Lensbury procedures and good practice guidelines
• Ensure that you attend appropriate training to keep up to date with your role and the welfare of young people
• Report any concerns you may have in relation to a child or the behaviour of an adult, following reporting procedures laid down by the Club
Appendix 2 – Code of Conduct for Junior Lensbury Members
As a Junior Member taking part in activity at the Lensbury, you should:
• Help create and maintain an environment free of fear and harassment
• Demonstrate fair play
• Understand that you have the right to be treated as an individual
• Respect the advice that you receive
• Treat others as you would wish to be treated yourself
• Respect other people and their differences
• Look out for yourself and for the welfare of others
• Speak out (to your parents or a club representative) if you consider that you or others have been poorly treated
• Be organised and on time
• Tell someone in authority if you are leaving the venue
• Accept that these guidelines are in place for the well-being of all concerned
• Treat organisers and coaches with respect
• Observe instructions or restrictions requested by the adults looking after you You should not take part in any irresponsible, abusive, inappropriate or illegal behaviour which includes:
• Smoking
• Using foul language
• Publicly using critical or disrespectful descriptions of others either in person or through text, email or social network sites
• Consuming alcohol, illegal performance-enhancing drugs or stimulants
Appendix 3 – Code of Conduct for Parents/Carers of Junior Members
As parents you are expected to:
• Offer positive reinforcement to your child and show an interest in their chosen activity
• Do not place your child under pressure or push them in to activities they do not want to do
• Be realistic and supportive
• Promote your child’s participation in playing sport for fun
• Complete and return the player profile forms (and consent forms) pertaining to your child’s participation in activities at the Lensbury
• Report and update the Lensbury with any changes relevant to your child’s health and wellbeing
• Deliver and collect your child punctually before and after coaching sessions/competitions
• Ensure your child has clothing and kit appropriate to the weather conditions
• Ensure you child has appropriate equipment, plus adequate food and drink
• Ensure that you child understands the rules of their chosen activity
• Teach your child that they can only do their best
• Ensure that your child understands their Code of Conduct
• Behave responsibly at the Lensbury and on the side lines; do not embarrass your child
• Show appreciation and support the coaches, volunteers and staff at the Lensbury
• Accept the decision and judgement of the officials during events and competition
As a parents/carer you have the right to:
• Be informed of problems or concerns relating to your child
• Be informed if your child is injured
• Have consent sought for issues such as trips and photography
• Contribute to the decisions of the Lensbury
• Be assured that your child is safeguarded during their participation in the sport
• Have any concerns about any aspect of your child’s welfare listened to and responded to any breaches of this code of conduct will be dealt with immediately by the Lensbury. Persistent concerns or breaches may result in you being asked not to attend if your attendance is considered detrimental to the welfare of young participants.
The ultimate action should a parent/carer continue to breach the code of conduct may be the Lensbury regrettably asking your child to leave the session, event or club.
Appendix 4 - Social Media Guidance
This guidance gives procedures that will support and underpin the use of social networking and other online services within the Lensbury. It is important that all Members, staff, volunteers, coaches, officials/referees, or anyone working on behalf of the Lensbury is aware of this policy and agree to the following terms. Advice for Individual
• Do not accept children as contacts on social networking sites if you hold a position of trust with children/young people.
• Where contact through social networking sites is used for professional reasons, restrict the communication to professional content and obtain written consent from parents prior to establishing contact.
• Include a third party in any communications to children, e.g. copy parents into communications.
• Use the privacy settings on the various sites to ensure that your content will only be viewed by appropriate people.
• Ensure that any content you place on a social networking site is age-appropriate. Do not use the site to criticise or abuse others.
• Know where to direct junior members and their parents for information.
• Know how to report concerns.
• Know how to keep data safe and secure. This should include the personal contact data of individuals, such as mobile numbers, email addresses and social networking profiles.
Advice for Children
• Consider carefully who you invite to be your friend online and make sure they are who you actually think they are.
• There are websites that offer advice about protecting yourself online, such as www.ceop.gov.uk and www.childnet.com
• Make sure you use privacy settings so that only friends can view your profile.
• Remember that anything you post on websites may be shared with people you don’t know.
• Never post comments, photos, videos, etc., that may upset someone, that are untrue or that are hurtful. Think about whether you may regret posting the content at a later date.
• If you are worried or upset about something that’s been posted about you, or by texts you receive from other juniors or adults involved with the Club, raise this with your Club Welfare Officer. Do not suffer alone. You will be listened to and your concerns will be taken seriously.
• If you want to talk to someone anonymously, call Childline on 0800 1111, or contact them on the web at www.childline.org.uk. You can also call the NSPCC on 0808 800 5000.
Advice for Parents
• Make yourself knowledgeable about social networking platforms and how they work.
• Go on the internet with your child and agree what sites are acceptable to visit. Regularly check that they are staying within the agreed limits.
• Encourage your child to talk to you about what they have been doing on the internet.
• Make sure they feel able to speak to you if they ever feel uncomfortable, upset or threatened by anything they see online.
• Encourage children to look out for each other when they're online. Explain that it's all part of staying safe and having fun together.
• Explain to children that it's not safe to reveal personal information, such as their name, address or phone number on the internet. Encourage them to use a random username rather than their own name.
• Attachments and links in emails can contain viruses and may expose children and young people to inappropriate material. Teach children to only open attachments or click on links from people they know.
• If you are concerned about any texts, social networking posts or any other use of communication technology by members of The Lensbury, guests, residents, volunteers or members of staff, raise this with the Lensbury Welfare Officer or Safeguarding Officers. They will look into the matter and take appropriate action.
• You should report possible online abuse to the Child Exploitation and Online Protection Centre (CEOP) or the police. Law enforcement agencies and the internet service provider may need to take urgent steps to locate a child and/or remove the content from the internet. Where a young person may be in immediate danger, dial 999.
• Do not post/send negative or critical comments or messages about other children in the Lensbury, staff or volunteers. If you have concerns about a person, these should be raised using appropriate channels within the Lensbury and not using social media. If you wish to speak to an external organisation for advice, you can contact the NSPCC helpline on 0808 800 5000.
Appendix 5 - Whistleblowing Guidance
Safeguarding children, young people and adults at risk requires everyone to be committed to the highest possible standards of openness, integrity and accountability. At the Lensbury, we are committed to encouraging and maintaining a culture where people feel able to raise a genuine safeguarding concern and are confident that it will be taken seriously. You may be the first to recognise that something is wrong but feel that you cannot express your concerns as this may be disloyal to your colleagues or you may that you will be the victim of harassment or victimisation as a result. Children, Young People and Adults at risk need someone like you to safeguard their welfare.
What is whistle blowing? In the context of safeguarding, “whistle blowing” is when someone raises a concern about the wellbeing of a child or an adult at risk.
A whistle blower may be:
• a player;
• a volunteer;
• a coach;
• other member of staff;
• an official;
• a parent;
• a member of the public.
Reasons for whistle blowing: Those involved in sport must acknowledge their individual responsibilities and bring matters of concern to the attention of the relevant people and/or agencies. Although this can be difficult it is particularly important where the welfare of children may be at risk.
Each individual has a responsibility for raising concerns about unacceptable practice or behaviour:
• To protect or reduce risk to others
• To prevent a problem from becoming worse or more widespread
• To prevent becoming implicated yourself
If a child or an adult at risk is in immediate danger or risk of harm, the police should be contacted by calling 999. Where a child or an adult at risk is not in immediate danger the first person you should report your suspicion or allegation to is your Welfare and Safeguarding Officers. If for any reason you cannot, or do not wish to report the matter to the Welfare and Safeguarding Officers please contact the Local Authority Designated Officer (LADO) or the NSPCC on 0808 800 5000.
Information to include when raising a concern
The whistle blower should provide as much information as possible regarding the incident or circumstance which has given rise to the concern, including:
• their name and contact details (unless they wish to remain anonymous);
• names of individuals involved;
• date, time and location of incident/circumstance; and
• whether any witnesses were present. The Lensbury assures that all involved will be treated fairly and that all concerns will be properly considered. In cases where suspicions prove to be unfounded, no action will be taken against those who report their concerns, provided they acted in good faith and without malicious intent. What happens next?
• You should be given information on the nature and progress of any enquiries – this may vary depending on the nature and result of the investigations.
• All concerns will be treated in confidence. During the process of investigating the matter, every effort will be made to keep the identity of those raising the concern to the minimum number of individuals practicable. The Lensbury has a responsibility to protect you from harassment or victimisation.
• No action will be taken against you if the concern proves to be unfounded and was raised in good faith.
• Malicious allegations may be considered a disciplinary offence. The Public Interest Disclosure Act 1998 protects whistle blowers from victimisation, discipline or dismissal where they raise genuine concerns of misconduct or malpractice.
Appendix 6 - Categories of Child Abuse Guidance
Abuse can happen on any occasion or in any place where children and young people are present. Child abuse is any form of physical, emotional or sexual mistreatment or lack of care that leads to injury or harm. Children may be abused in a family or in an institutional or community setting by those known to them or, more rarely, by a stranger. Children can be abused by adults, either male or female, or by other children.
Safeguarding is defined as:
• Protecting children from maltreatment;
• Preventing impairment of children’s health or development;
• Ensuring that children are growing up in circumstances consistent with the provision of safe and effective care; and
• Taking action to enable all children to have the best life chances.
Child Protection is the activity that is undertaken to protect specific children who are suffering or are likely to suffer significant harm.
There are 4 main types of abuse: neglect, physical abuse, sexual abuse and emotional abuse. Children and young people can also be harmed through poor practice and bullying within a sport setting.
Neglect is when adults consistently or repeatedly fail to meet a child’s basic physical and/or psychological needs which could result in the serious impairment of the child’s health or development e.g. failure to provide adequate food, shelter and clothing; failing to protect a child from physical harm or danger; or the failure to ensure access to appropriate medical care or treatment. It may also include refusal to give love, affection and attention.
Examples in sport could include a coach or supervisor repeatedly failing to ensure children are safe, exposing them to undue cold, heat or extreme weather conditions without ensuring adequate clothing or hydration; exposing them to unnecessary risk of injury e.g. by ignoring safe practice guidelines, failing to ensure the use of safety equipment, or by requiring young people to participate when injured or unwell.
Physical abuse is when someone physically hurts or injures children by hitting, shaking, throwing, poisoning, burning, biting, scalding, suffocating, drowning or otherwise causing harm. Physical harm may also be caused when a parent or carer feigns the symptoms of, or deliberately causes, ill health to a child whom they are looking after.
Examples in sport may be when the nature and intensity of training or competition exceeds the capacity of the child’s immature and growing body; where coaches encourage the use of drugs or harmful substances to enhance performance or delay puberty; if athletes are required to participate when injured; or when sanctions used by coaches imposed involve inflicting pain.
Sexual abuse is where children and young people are abused by adults (both male and female) or other children who use them to meet their own sexual needs. This could include full sexual intercourse, masturbation, oral sex, anal intercourse, kissing and sexual fondling. Showing children pornographic material (books, videos, pictures) or taking pornographic images of them are also forms of sexual abuse.
Sexual abusers groom children, protective adults and clubs/organisations in order to create opportunities to abuse and reduce the likelihood of being reported.
Examples in sport may include coaching techniques involving physical contact with children creating situations where sexual abuse can be disguised and may therefore go unnoticed. The power and authority of, or dependence on, the coach if misused, may also lead to abusive situations developing. Contacts made within sport and pursued e.g. through texts, Facebook or Twitter have been used to groom children for abuse.
Child Sexual Exploitation is a form of child sexual abuse. It occurs where an individual or group takes advantage of an imbalance of power to coerce, manipulate or deceive a child or young person under the age of 18 into sexual activity:
(a) in exchange for something the victim needs or wants, and/or
(b) for the financial advantage or increased status of the perpetrator or facilitator.
The victim may have been sexually exploited even if the sexual activity appears consensual. Child sexual exploitation does not always involve physical contact; it can also occur through the use of technology.
Emotional abuse is the persistent emotional ill-treatment of a child so as to cause severe and persistent adverse effects on the child’s emotional development. It may involve conveying to children that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person.
It may feature age or developmentally inappropriate expectations being imposed on children or even the over protection of a child. It may involve causing children to feel frightened or in danger by being constantly shouted at, threatened or taunted which may make the child very nervous and withdrawn.
Some level of emotional abuse is involved in all types of ill-treatment of a child.
Examples in sport may include children who are subjected to constant criticism, name-calling, sarcasm, bullying, racism or pressure to perform to unrealistically high expectations; or when their value or worth is dependent on sporting success or achievement.
Safeguarding Adults Policy
1. Key Information
1.1 The Lensbury is committed to creating and maintaining a safe and positive environment for all individuals involved with the Lensbury. This policy applies to club members, employees, volunteers or anyone visiting the Lensbury. Lensbury employees and volunteers are additionally subject to more extensive guidance and training requirements.
1.2 Safeguarding duties apply to an adult who:
• Has needs for care and support (whether or not the local authority is meeting any of those needs) and;
• Is experiencing, or is at risk of, abuse or neglect; and;
• As a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of, abuse or neglect. Principles in relation to adults at risk
1.3 The Care and Support Statutory Guidance Section 14.13 sets out the following six key principles which underpin all adult safeguarding work:
• Empowerment: People being supported and encouraged to make their own decisions and informed consent.
• Prevention: It is better to take action before harm occurs.
• Proportionality: The least intrusive response appropriate to the risk presented.
• Protection: Support and representation for those in greatest need.
• Partnership: Local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse.
• Accountability: Accountability and transparency in delivering safeguarding.
1.4 Making safeguarding personal is the concept that adult safeguarding should be person led and outcome focused. It engages the person in a conversation about how best to respond to their safeguarding situation in a way that enhances involvement, choice and control. As well as improving quality of life, well-being and safety. Wherever possible discuss safeguarding concerns with the adult to get their view of what they would like to happen and keep them involved in the safeguarding process, seeking their consent to share information outside of the organisation where necessary. The principles of the Mental Capacity Act 2005 (MCA) state that every individual has the right to make their own decisions and provides the framework for this to happen. (Appendix 1 – Guidance on making decisions)
1.5 In addition, the Lensbury recognises the following principles which underpin our work with all groups and individuals who may have additional needs for support and protection:
• It is every adult’s right to be protected from abuse irrespective of their age, gender identity, faith or religion, culture, ethnicity, sexual orientation, background, economic position, marital status, disability or level of ability.
• All staff and volunteers share the responsibility for the protection of adults at risk and will show respect and understanding for their rights, safety and welfare.
• The additional vulnerability of disabled adults (including those with invisible disabilities, learning and communication differences) is recognised.
• Allegations of abuse or concerns about the welfare of any adult will be treated seriously and will be responded to swiftly and appropriately.
• The Lensbury recognises the role and responsibilities of the statutory agencies in safeguarding adults and is committed to complying with the procedures of the Local Safeguarding Adults Boards.
• Confidentiality will be maintained appropriately at all times and the adult’s safety and welfare must be the overriding consideration when making decisions on whether or not to share information about them.
• The Lensbury will support all adults to understand their roles and responsibilities with regards to safeguarding and protecting adults at risk, including the responsibility to report all concerns in line with the Lensbury safeguarding adults policy and procedures.
• All participants involved in Club activities have the right to be listened to with respect and to be heard.
2. Guidance and Legislation
2.1 The practices and procedures within this policy are based on the principles contained within the UK’s and legislation and Government Guidance and have been developed to complement the Safeguarding Adults Boards policy and procedures, and take the following into consideration:
• The Care Act 2014
• The Protection of Freedoms Act 2012
• Domestic Violence, Crime and Victims (Amendment) Act 2012
• The Equality Act 2010
• The Safeguarding Vulnerable Groups Act 2006
• Mental Capacity Act 2005
• Sexual Offences Act 2003
• The Human Rights Act 1998
• The Data Protection Act 2018 3. Responsibilities and implementation
3.1 The Lensbury will seek to promote the principles of safeguarding by:
• Implementing appropriate recruitment procedures to assess the suitability of volunteers and staff working with vulnerable groups.
• Following procedures to report welfare concerns and allegations about the behaviour of adults and ensure that all staff, volunteers, parents and participants, including adults at risk, are aware of these procedures.
• Directing club staff, volunteers and coaches to appropriate safeguarding training and learning opportunities, where this is appropriate to their role.
4. Information relating to the recruitment and training of staff
4.1 Recruitment
4.1.1 The Lensbury recognises the necessity of ensuring that all reasonable steps are taken to ensure unsuitable people are prevented from having contact or working with adults-atrisk.
4.1.2 For employees (and volunteers in regulated activity roles) pre-selection checks will include the following:
(a) All employees must complete an application form against a clear job specification. The application form will elicit information about an applicant's past and a self-disclosure about any criminal record.
(b) Consent should be obtained from an applicant to seek information from the Disclosure and Barring Service (DBS).
(c) Two confidential references, including one regarding previous work with children (if applicable).
(d) Evidence of identity should be provided prior to employment.
4.2 Interview and induction All employees will be required to undergo an interview carried out to acceptable protocol and recommendations. All employees should receive a formal or informal induction, during which:
4.2.1 A check should be made that the application form has been completed in full (including sections on criminal records and self-disclosures).
4.2.2 Their qualifications should be substantiated.
4.2.3 The job requirements and responsibilities should be clarified.
4.2.4 Safeguarding procedures are explained and training needs are identified.
4.2.5 All staff, volunteers and coaches will be asked to read the Lensbury Code of Conduct relevant to their role, and sign to indicate their understanding and agreement to act in accordance with the code.
4.3 Training In addition to pre-selection checks, the safeguarding process includes training after recruitment to help employees to:
4.3.1 Analyse their own practice against established good practice, and to ensure their practice is likely to protect them from unjustified allegations.
4.3.2 Recognise their responsibilities and report any concerns about suspected poor practice or possible abuse.
4.3.3 Respond to any concerns expressed by a vulnerable adult.
4.3.4 Work safely and effectively with vulnerable adults.
5. Incidents that must be reported/recorded
5.1 If any of the following occur you should report this immediately to a member of staff who will record the incident:
• If you accidentally hurt an adult at risk.
• If he/she seems distressed.
• If you witness anything (including worrying content on devices, or overheard comments) which raises concerns that someone has acted inappropriately in relation to an adult at risk. Concerns will not always be directly related to Lensbury activities - but if a vulnerable adult is deemed at risk, whatever the circumstances, this should be reported.
6. Signs and indicators of abuse and neglect
6.1 Abuse can take place in any context. Abuse may be inflicted by anyone. Players, Members, staff, volunteers or coaches may suspect that an adult is being abused or neglected outside of the Lensbury setting. (Appendix 2 – Guidance on types of harm) There are many signs and indicators that may suggest someone is being abused or neglected, these include but are not limited to:
• Unexplained bruises or injuries – or lack of medical attention when an injury is present.
• Person has belongings or money going missing.
• Person is not attending / no longer enjoying their sessions.
• Someone losing or gaining weight / an unkempt appearance.
• A change in the behaviour or confidence of a person.
• Self-harm.
• A fear of a particular group or individual.
• They may tell you / another person they are being abused – i.e. a disclosure.
7. Dealing with allegations or suspicions - General
7.1 It is not the responsibility of the Lensbury or any employee or officer of the Lensbury to decide whether or not abuse, or any harm to an adult at risk has taken place. However, there is a responsibility to act on any concerns. This may include, for example, reports to the police or robust measures to manage any possible risk of abuse or harm to adults at risk.
8. Responding to disclosure of abuse
8.1 If an adult indicates that they are being abused the person receiving the information should:
• Stay calm
• Listen carefully to what is said, allowing the adult to continue at their own pace, and take it seriously.
• Explain that it is likely the information will have to be shared with others - do not promise to keep secrets.
• Keep questions to a minimum, only ask questions if you need to identify/clarify what the person is telling you. Take care to distinguish between fact, observation, allegation and opinion. It is important that the information you have is accurate.
• Reassure the person that they have done the right thing in revealing the information.
• Ask them what they would like to happen next.
• Explain what you would like to do next and ask if they are happy for you to share the information in order for you to help them. As long as it does not increase the risk to the individual, you should explain to them that it is your duty to share your concern with your Welfare or Safeguarding Officers.
• Record in writing what was said using the adult’s own words as soon as possible.
DO NOT:
• Dismiss the concern.
• Panic or allow shock or distaste to show.
• Probe for more information than is offered.
• Make promises that cannot be kept.
• Conduct an investigation of the case.
• Make negative comments about the alleged perpetrator.
8.2 The Lensbury assures all employees and members that it will fully support and protect anyone who in good faith reports his/her concern that an employee, member or visitor has abused or harmed, or may be abusing or harming, an adult at risk. The Lensbury will view any victimisation or threatened victimisation (whether direct or indirect) of any person raising any concern or providing relevant information as a very serious matter.
8.3 The Lensbury will expect any member who is the subject of any complaint or allegation to provide full and constructive cooperation to the Lensbury in seeking to resolve any issues arising. Every Member, guest or resident is expected to support the Lensbury’s safeguarding adults objectives.
8.4 The procedures set out in sections 9 and 10 below may be varied if, in the Managing Director’s opinion, the particular circumstances require it. The Lensbury’s approach will be based upon the Managing Director’s view of the risks in all of the circumstances.
8.5 The Lensbury will not be precluded from taking appropriate safeguarding measures solely on the basis that a Member, guest or resident has not been convicted of any criminal offence nor been the subject of a finding of serious misconduct.
8.6 The Lensbury will seek to keep information concerning the allegations and the identity of any individuals involved confidential. The Lensbury may, however, provide information to the Police and/or Local Authority Adult Social Care Services in order to safeguard and promote a vulnerable adult’s welfare.
8.7 Any concern relating to an employee will be dealt with in accordance with the Lensbury’s employment procedures.
9. Dealing with abuse/harm allegations or suspicions – Initial Process
If a vulnerable adult requires urgent medical attention, an ambulance must be called and the receiving medic must be informed that the injury relates to a safeguarding concern. If the safeguarding concern presents an immediate risk of significant harm, Local Authority Adult Social Care Services and/or Police should be called without delay.
9.1 Any concern relating to a member, guest or resident should be reported immediately to the Welfare Officer (Appendix 4 – Useful Contacts), Safeguarding Officer or Club General Manager.
9.2 The Welfare Officer or Safeguarding Officer will take any action urgently required to make the vulnerable adult safe and refer the concern to the Club General Manager and Managing Director at the earliest opportunity.
9.3 If the concerns are not serious and there is no concern relating to harm or abuse, the Welfare Officer and Safeguarding Officers will seek to resolve issues and this may include a discussion and/or advice to any of the individuals concerned. In these circumstances the following provisions of this section (11) may not apply. However, we reserve the right to report all concerns to the police/LADO or NGB of the respective sport if we deem necessary.
9.4 If there are concerns that a vulnerable adult is being or may be being harmed or abused, the Welfare Officer will consult with the Club General Manager and Managing Director with a view to urgent safeguarding action. This may include the relevant Member’s, guest or residents immediate suspension, the involvement of police or LADO or referral to NGB. The interests of any vulnerable adult will be considered to be of paramount importance throughout.
9.5 Where appropriate, the Managing Director may, inform the Police and/or Local Authority Adult Social Care Services, and consult with the Police and/or Local Authority Adult Social Care Services as to what to do. It is likely to be appropriate where there is a suspicion that a criminal offence may have been committed or there is a possible risk of harm to a vulnerable adult that a report to the Police and/or Local Authority Adult Social Care Services will be required.
9.6 If a report to the Police and/or Local Authority Adult Social Care Services is made, the Lensbury will refrain from any action which might hinder any related Police and/or Local Authority Adult Social Care investigation.
10. Dealing with abuse/harm allegations or suspicions – Further Process
10.1 Once the Police and/or Local Authority Adults Social Care have completed their investigation(s) and confirmed that the following actions regarding the Member, guest or resident involved would not impede any such investigation (and subject to any Adult Social Care Plan), the Managing Director will:
• investigate the allegations or suspicions and collate relevant information; and
• give the relevant member, guest or resident an early opportunity to provide an open oral explanation and account of events at the time of any alleged incident(s). The Lensbury will expect the Member, guest or resident to be truthful and co-operative in seeking to resolve any issues.
10.2 In cases where the Lensbury leads during this stage: if the Club General Manager considers that any allegations or suspicions are credible and does not consider any explanation offered by the relevant member, guest or resident satisfactory, they will be provided with written information as to any allegations or suspicions, and related evidence, and be given an opportunity to attend a meeting with the Managing Director of the Lensbury to provide a further explanation and/or representations.
10.3 The matter will then be referred to the Managing Director for consideration. Before the Managing Director considers the matter the member, Guest or Resident will be given a reasonable opportunity to provide a further written explanation and written representations to the Managing Director. When considering the matter:
- the Managing Director will adopt a risk based approach and consider the best interests of the Lensbury as a whole, taking into account all of the circumstances including but not limited to a paramount concern for the interests of any vulnerable adult concerned and adult members, guests or residents generally, representations and response generally and the outcome of any police and/or adult social care investigation and fairness to all those involved; and
- the Managing Director will consider the circumstances generally and whether any allegations remain credible or whether concerns have been resolved; and
- the Managing Director will decide what measures, if any, are appropriate.
10.4 The Managing Director shall not attempt to determine whether the member, guest or resident is, or is not, guilty of any criminal offence or other misconduct.
10.5 Any decision to suspend or terminate a membership or residents stay may be subject to reconsideration in accordance with the Lensbury’s Rules.
10.6 Any decision to terminate a membership will be communicated in confidence to the member and the vulnerable adult concerned (via a chosen advocate, if preferred) in writing with a summary of reasons.
11. Support to deal with the aftermath of abuse
11.1 Consideration should be given to the kind of support that members, guests, residents and staff may need. Use of helplines, support groups and open meetings will maintain an open culture and help the healing process. In addition to Adult Social Care and GP and Health Services, the following may be useful in this regard:
The British Association for Counselling Directory is available from The British Association for Counselling, 1 Regent Place, Rugby CV21 2PJ, Tel: 01788 550899, Fax: 01788 562189. Victim Support – Tel: 0845 30 30 900 Samaritans – 116 123 The Ann Craft Trust – 0115 951 5400 Or contact the appropriate National Governing Body of the sport
11.2 Consideration should be given to what kind of support may be appropriate for the alleged perpetrator.
12. Consent
12.1 The Care Act 2014 statutory guidance advises that the first priority in safeguarding should always be to ensure the safety and well-being of the adult. (Appendix 3 – Consent and information sharing)
12.2 Adults have a general right to independence, choice and self-determination including control over information about themselves.
12.3 The Lensbury does not expect staff, coaches or volunteers to support an adult who is felt to be vulnerable or at risk through their decision-making process but expects them to follow the Lensbury’s reporting process without delay so that they can clearly define the various options to help support the adult at risk to make a decision about their safety. As long as it does not increase the risk to the individual, it should be explained to them that it is the Lensbury’s duty to share their concern with the relevant NGB. Consent is not required to seek guidance or share information with the National Governing Body.
12.4 Adults may not give their consent to the sharing of safeguarding information outside of the organisation for a number of reasons. For example, they may be unduly influenced, coerced or intimidated by another person, they may be frightened of reprisals, they may fear losing control, they may not trust social services or other partners or they may fear that their relationship with the abuser will be damaged. Reassurance and appropriate support may help to change their view on whether it is best to share information.
12.5 Those seeking to support the adult should consider the following:
• Explore the reasons for the adult’s objections – what are they worried about?
• Explain the concern and why you think it is important to share the information.
• Tell the adult with whom you may be sharing the information with and why.
• Explain the benefits, to them or others, of sharing information – could they access better help and support?
• Discuss the consequences of not sharing the information – could someone come to harm?
• Reassure them that the information will not be shared with anyone who does not need to know.
• Reassure them that they are not alone and that support is available to them.
12.6 If the adult continues to refuse intervention to support them with a safeguarding concern, or requests that information about them is not shared with other safeguarding partners their wishes should be respected.
12.7 However, there are a number of circumstances where those seeking to support the adult can reasonably override such a decision, including but not limited to:
• It appears that the adult lacks the mental capacity to make that decision (this must be properly explored and further guidance should be sought from the relevant NGB).
• Emergency or life-threatening situations may warrant the sharing of relevant information with the emergency services without consent.
• Other people are, or may be, at risk, including children.
• A serious crime has been committed / may be prevented.
• Individuals in a Position of Trust are implicated. In such circumstances, it is important to keep a careful record of the decision-making process and guidance should be sought from the relevant NGB. Legal advice will be sought where appropriate. If the decision is to take action without the adult’s consent, then unless it is unsafe to do so, the adult should be informed that this is being done and of the reasons why.
13. Status of the Policy, Guidance and Procedures
The Lensbury will from time-to-time change and update these documents. As well as periodic updates, they will be reviewed whenever there is a major change in legislation. They represent the Lensbury’s approach to the matters with which they deal but are not intended to create any legally enforceable obligation upon the Lensbury or any member. Insofar as they are inconsistent with the Lensbury’s Rules, then the Rules or Memorandum and Articles prevail.
Appendix 1 - Capacity – Guidance on making decisions
The issue of capacity or decision making is a key one in safeguarding adults. It isuseful for organisations to have an overview of the concept of capacity. We make many decisions every day, often without realising. We make so many decisions that it’s easy to take this ability for granted. But some people are only able to make some decisions, and a small number of people cannot make any decisions. Being unable to make a decision is called “lacking capacity”.
To make a decision we need to:
• Understand information
• Remember it for long enough
• Think about the information
• Communicate our decision
A person’s ability to do this may be affected by things like learning disability, dementia, mental health needs, acquired brain injury, and physical ill health. The Mental Capacity Act 2005 (MCA) states that every individual has the right to make their own decisions and provides the framework for this to happen. The MCA is about making sure that people over the age of 16 have the support they need to make as many decisions as possible. The MCA also protects people who need family, friends, or paid support staff to make decisions for them because they lack capacity to make specific decisions. Our ability to make decisions can change over the course of a day. Here are some examples that demonstrate how the timing of a question can affect the response:
• A person with epilepsy may not be able to make a decision following a seizure.
• Someone who is anxious may not be able to make a decision at that point.
• A person may not be able to respond as quickly if they have just taken some medication that causes fatigue.
In each of these examples, it may appear as though the person cannot make a decision. But later in the day, presented with the same decision, they may be able to at least be involved. The MCA recognises that capacity is decision-specific, so no one will be labelled as entirely lacking capacity. The MCA also recognises that decisions can be about big life-changing events, such as where to live, but equally about small events, such as what to wear on a cold day.
To help you to understand the MCA, consider the following five points:
1. Assume that people are able to make decisions, unless it is shown that they are not. If you have concerns about a person’s level of understanding, you should check this with them, and if applicable, with the people supporting them.
2. Give people as much support as they need to make decisions. You may be involved in this – you might need to think about the way you communicate or provide information, and you may be asked your opinion.
3. People have the right to make unwise decisions. The important thing is that they understand the implications. If they understand the implications, consider how risks might be minimised.
4. If someone is not able to make a decision, then the person helping them must only make decisions in their “best interests”. This means that the decision must be what is best for the person, not for anyone else. If someone was making a decision on your behalf, you would want it to reflect the decision you would make if you were able to.
5. Find the least restrictive way of doing what needs to be done.
Remember
• You should not discriminate or make assumptions about someone’s ability to make decisions, and you should not pre-empt a “best-interests” decision merely on the basis of a person’s age, appearance, condition, or behaviour.
• When it comes to decision-making, you could be involved in a minor way, or asked to provide more detail. The way you provide information might influence a person’s ultimate decision. A person may be receiving support that is not in line with the MCA, so you must be prepared to address this.
Appendix 2 - Guidance on types of harm
The Care Act 2014 recognises 10 categories of abuse that may be experienced by adults.
Self-neglect: This covers a wide range of behaviour: neglecting to care for one’s personal hygiene, health or surroundings and includes behaviour such as hoarding.
Modern Slavery: This encompasses slavery, human trafficking, forced labour and domestic servitude.
Domestic Abuse: This includes psychological, physical, sexual, financial and emotional abuse perpetrated by anyone within a person’s family. It also includes so called 'honour' based violence.
Discriminatory: Discrimination is abuse which centres on a difference or perceived difference particularly with respect to race, gender or disability or any of the protected characteristics of the Equality Act.
Organisational: This includes neglect and poor care practice within an institution or specific care setting such as a hospital or care home, for example, or in relation to care provided in one’s own home. This may range from one off incidents to on-going ill-treatment. It can be through neglect or poor professional practice as a result of the structure, policies, processes and practices within an organisation.
Physical: This includes hitting, slapping, pushing, kicking, misuse of medication, restraint or inappropriate sanctions.
Sexual: This includes rape, indecent exposure, sexual harassment, inappropriate looking or touching, sexual teasing or innuendo, sexual photography, subjection to pornography or witnessing sexual acts, indecent exposure and sexual assault or sexual acts to which the adult has not consented or was pressured into consenting.
Financial or material: This includes theft, fraud, internet scamming, coercion in relation to an adult’s financial affairs or arrangements, including in connection with wills, property, inheritance or financial transactions, or the misuse or misappropriation of property, possessions or benefits.
Neglect/Acts of omission: This includes ignoring medical or physical care needs, failing to provide access to appropriate health/social care or educational services, the withholding of the necessities of life, such as medication, adequate nutrition and heating.
Emotional or psychological: This includes threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation or withdrawal from services or supportive. Not included in the Care Act 2014 but also relevant to safeguarding adults in sport and physical activity:
Cyber Bullying: Cyberbullying occurs when someone repeatedly makes fun of another person online or repeatedly picks on another person through emails or text messages, or uses online forums with the intention of harming, damaging, humiliating or isolating another person. It can be used to carry out many different types of bullying (such as racist bullying, homophobic bullying, or bullying related to special educational needs and disabilities) but instead of the perpetrator carrying out the bullying face-to-face, they use technology as a means to do it.
Forced marriage: This is a term used to describe a marriage in which one or both of the parties are married without their consent or against their will. A forced marriage differs from an arranged marriage, in which both parties consent to the assistance of a third party in identifying a spouse. The Anti-social Behaviour, Crime and Policing Act 2014 make it a criminal offence to force someone to marry.
Mate Crime: A ‘mate crime’ is when vulnerable people are befriended by members of the community who go on to exploit and take advantage of them. It may not be an illegal act but still has a negative effect on the individual. Mate Crime is carried out by someone the adult knows and often happens in private. In recent years there have been a number of Serious Case Reviews relating to people with a learning disability who were murdered or seriously harmed by people who purported to be their friend.
Radicalisation: The aim of radicalisation is to attract people to their reasoning, inspire new recruits and embed their extreme views and persuade vulnerable individuals of the legitimacy of their cause. This may be direct through a relationship, or through social media.
Appendix 3 - Consent and information sharing
Workers and volunteers within sports and physical activity organisations should always share safeguarding concerns in line with their organisation’s policy, usually with their safeguarding lead or welfare officer in the first instance, except in emergency situations. As long as it does not increase the risk to the individual, the worker or volunteer should explain to them that it is their duty to share their concern with their safeguarding lead or welfare officer.
The Welfare officer & Safeguarding Officers will then consider the situation and plan the actions that need to be taken, in conjunction with the adult at risk and in line with the organisation’s policy and procedures and local safeguarding adults board policy and procedures.
To make an adult safeguarding referral you need to call the local safeguarding adults team. This may be part of a MASH (Multi-Agency Safeguarding Hub). A conversation can be had with the safeguarding adults team without disclosing the identity of the person in the first instance. If it is thought that a referral needs to be made to the safeguarding adults team, consent should be sought where possible from the adult at risk.
Individuals may not give their consent to the sharing of safeguarding information with the safeguarding adults team for a number of reasons. Reassurance, appropriate support and revisiting the issues at another time may help to change their view on whether it is best to share information. If they still do not consent, then their wishes should usually be respected.
However, there are circumstances where information can be shared without consent such as when the adult does not have the capacity to consent, it is in the public interest because it may affect other people or a serious crime has been committed. This should always be discussed with your safeguarding lead and the local authority safeguarding adults team.
If someone does not want you to share information outside of the organisation or you do not have consent to share the information, ask yourself the following questions:
• Is the adult placing themselves at further risk of harm?
• Is someone else likely to get hurt?
• Has a criminal offence occurred? This includes: theft or burglary of items, physical abuse, sexual abuse, forced to give extra money for lessons (financial abuse) or harassment.
• Is there suspicion that a crime has occurred? If the answer to any of the questions above is ‘yes’ - then you can share without consent and need to share the information.
When sharing information there are Seven Golden Rules that should always be followed:
1. Seek advice if in any doubt
2. Be transparent - The Data Protection Act (DPA) is not a barrier to sharing information but to ensure that personal information is shared appropriately; except in circumstances where by doing so places the person at significant risk of harm.
3. Consider the public interest - Base all decisions to share information on the safety and well-being of that person or others that may be affected by their actions.
4. Share with consent where appropriate - Where possible, respond to the wishes of those who do not consent to share confidential information. You may still share information without consent, if this is in the public interest.
5. Keep a record – Record your decision and reasons to share or not share information.
6. Accurate, necessary, proportionate, relevant and secure - Ensure all information shared is accurate, up-to-date; necessary and share with only those who need to have it.
7. Remember the purpose of the Data Protection Act (DPA) is to ensure personal information is shared appropriately, except in circumstances whereby doing so may place the person or others at significant harm.
Appendix 4 - Useful contacts
The Welfare Officer for the Lensbury
Malin Alderin – malin.alderin@lensbury.com
Ana Leal – Ana.Leal@lensbury.com
Nickie Hogg – Nickie.hogg@lensbury.com
The role of the Welfare Officer is to take the lead in the Lensbury on welfare and protection issues and ensure the appropriate action is taken when there is a potential /alleged abuse, bullying or poor practice. It is not their role to investigate fully any allegations made. The Welfare Officer will undertake safeguarding training provided by NGBs and others.
Safeguarding concerns will be reported to the police/Local Authority Adult Social Services Department as appropriate.
Local Authority Adult Social Care:
Richmond Borough Council 020 8891 7971 (Mon-Fri, 9am-5pm)
Email: adultsocialcare@richmond.gov.uk
Richmond Borough Council Emergency Adult Social Care Duty Contact Team 020 8744 2442 (Mon-Fri 5pm-8am, and 24/7 at weekends and on Bank Holidays)
Sustainability
The Lensbury's riverside setting guides our commitment to sustainability. We continue to invest in initiatives that reduce environmental impact while supporting our local community and surrounding environment.
Key initiatives include:
- 100% renewable electricity sourced through the REGO programme
- 76% of waste recycled in 2024, diverting 224 tonnes of waste from landfill
- Eco-friendly cleaning products that reduce packaging waste by 70%
- Four on-site beehives supporting biodiversity and producing over 150 jars of honey each year
- Water-saving initiatives that helped conserve an estimated 122,000 litres of water in 2024
Our Eco Council helps drive sustainable practices across the business, while our environmental policies focus on responsible resource management, biodiversity, energy efficiency, waste reduction and long-term environmental stewardship.
Child Protection Statement
The Lensbury acknowledges its duty to safeguard and promote the welfare of children and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice.
The policy recognises that the welfare and interests of children are paramount in all circumstances. It aims to ensure that regardless of age, gender, religion or beliefs, ethnicity, disability, sexual orientation or socioeconomic background, all children:
• have a positive and enjoyable experience of sport at the Lensbury in a safe environment.
• are protected from abuse whilst using the Lensbury or outside of the activity. As part of our safeguarding policy the Lensbury will:
• promote and prioritise the safety and wellbeing of children and young people.
• ensure everyone understands their roles and responsibilities in respect of safeguarding and that staff are provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, and other safeguarding concerns relating to children and young people.
• ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern.
• ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored.
• prevent the employment or membership of unsuitable individuals.
• ensure robust safeguarding arrangements and procedures are in operation. The policy and procedures will be widely promoted and are mandatory for everyone involved in the Club. Failure to comply with the policy and procedures will be addressed without delay and may result in dismissal/exclusion from the Lensbury.
The Club’s Child Welfare Officer is Malin Aderin Activities Coordinator, and the safeguarding officers are Ana Leal, Leisure Operations Manager and Nickie Hogg, Members Reception Supervisor; they are identified on the Lensbury’s website. See contact details below.
Monitoring
The policy will be reviewed every three years, or in the following circumstances:
• changes in legislation and/or government guidance.
• as a result of any other significant change or event.
Contacts:
Malin Alderin - malin.alderin@lensbury.com
Ana Leal - Ana.Leal@lensbury.com
Nickie Hogg - Nickie.hogg@lensbury.com
Equality & Diversity
The Equality and Diversity policy is in place to ensure that everyone is treated fairly and with respect and ensure that members, their guests, hotel residents and visiting teams are not denied access to the Lensbury because of a discriminatory reason.
This policy is fully supported by the Directors who are responsible for the implementation and review of this policy. Lensbury members and staff are asked to adhere to the following:
• Take responsibility for setting and upholding standards and values that apply throughout the Lensbury at every level, so activities can be enjoyed by everyone who wants to participate.
• Demonstrate a commitment to eliminating discrimination by reason of age, gender, gender reassignment, sexual orientation, race, nationality, ethnic origin, religion or belief, ability or disability and to encourage equal opportunities and an inclusive welcoming environment.
• Ensure that staff, Members, their guests, hotel residents and visiting teams are treated fairly and with respect and ensure that all members, regardless of their ability, have access to and opportunities to take part in, and enjoy programmes of activities, competitions and events.
• Oppose all forms of harassment, bullying or abuse towards an individual or group whether it is physical, verbal or online that is based on any of the characteristics listed above or for any other reason. Any incidents of this or a similar nature will be treated seriously and subjected to the appropriate disciplinary process.
• Ensure there is an immediate investigation of any complaints of discrimination on the above grounds, once they are brought to the attention of the Lensbury. Complaints will be dealt with in accordance with Membership Rules and, where such a complaint is upheld, a decision may impose such sanctions as it considers appropriate and proportionate to the discriminatory behaviour as per Membership Rule 8 – Termination of Membership.
• Promote a culture that encourages the learning and development of all Lensbury staff in order to achieve greater diversity and inclusion within the Lensbury
• Be committed to and deliver a policy of fair and equitable treatment for all Members and staff and require all Members, staff and volunteers to abide by and adhere to these policies and the requirements of the Equality Act 2010 as well as any amendments to this Act or any new equality legislation. `
• Be committed and take action to create an inclusive environment that is welcoming and seeks to improve representation across all groups and participation at all levels.
Child Protection Guidance
1. Key Information
1.1 A reference to a child in this document is a reference to anyone under the age of 18 years.
1.2 Where applicable, references in this policy to members include a reference to guests or any other persons visiting the Lensbury or using Club facilities (other than employees).
1.3 The Lensbury Welfare Officer is the Activities Coordinator and is identified on The Lensburys website along with two assistant Safeguarding Officers the Leisure Operations Manager and Members Reception Supervisor. Each department also has a lead welfare officer who can be identified as the Head of Department.
2. Policy aims
2.1 This Guidance is intended to promote the objectives and principles set out in the Club’s Child Protection Policy Statement which may be found on The Lensburys website. It will also be available at the main Reception in the Clubhouse and Leisure departments.
2.2 It applies to Club members or anyone visiting the Lensbury. Lensbury employees are subject to separate and more extensive guidance and training requirements.
3. Promoting good practice
3.1 Child abuse, particularly sexual abuse, can arouse strong emotions. It is important that any concern or issue which arises is dealt with calmly and objectively.
3.2 Abuse can occur within many situations including the home, school and the sporting environment. Some individuals will actively seek employment or contact with young people in order to abuse or harm them. An employee or member, guest or resident at the Lensbury is likely to have regular contact with children. Members, guests and residents have an important role to play in supporting the Lensbury’s efforts to safeguard children.
4. Good practice guidelines
4.1 All members, guests and residents are encouraged to demonstrate exemplary behaviour both in the interests of children and in order to protect themselves from unjustified allegations.
4.2 The following are common sense examples:
4.2.1 Where possible, avoid private or unobserved situations, interactions or communications with unaccompanied children.
4.2.2 Treat all children equally with respect and dignity.
4.2.3 Put the welfare of the child first.
4.2.4 Adults should respect children’s privacy and right to be safe from abuse and harm and not do anything harmful or age inappropriate with or in front of them.
4.2.5 Set a good example showing sport to be fun, enjoyable and based upon fair play.
4.2.6 Whilst providing informal coaching or instruction avoid any form of manual/physical contact with any child other than you own.
4.3 The following are unacceptable forms of behaviour at the club:
4.3.1 Spending time alone in private with any child (other than your own) at the Lensbury unless engaged in coaching or caring capacity with the prior permission of parents.
4.3.2 Engaging in rough physical or sexually provocative games, including horseplay.
4.3.3 Engaging in any form of inappropriate touching.
4.3.4 Striking any child.
4.3.5 Acting or dressing immodestly or engaging in any behaviours with sexual connotations in the presence of any child.
4.3.6 Engaging in exhibitionist behaviours involving nudity in the presence of children.
4.3.7 Subjecting any child to physical intimidation.
4.3.8 Using inappropriate language in the presence of children.
4.3.9 Making sexually suggestive comments to or about a child or children.
4.3.10 Humiliating or shouting at a child or reducing him or her to tears.
4.3.11 Allowing allegations relevant to this guidance made by a child to go unrecorded or not acted upon.
4.4 Use of photographic/filming equipment at sporting events
4.4.1 Only film or take photos of children (other than your own) with the express consent of their parents or the child and be clear what the photos/videos will be used for. Only publish/onwardly transmit with the permission of their parents or the child.
4.4.2 There is general evidence (not related directly to the Lensbury) that some people have used sporting events as an opportunity to take inappropriate photographs or film footage of children. Any concerns should to be reported to the Welfare Officer and Safeguarding Officers.
4.4.3 There is no intention to prevent Lensbury coaches and teachers using video equipment as a legitimate coaching aid. However, participants and their parents will be made aware that this is part of the coaching programme and such films will be stored safely.
5. Information for Members relating to the recruitment and training of staff
5.1 Recruitment
5.1.1 The Lensbury recognises the necessity of ensuring that all reasonable steps are taken to ensure unsuitable people are prevented from having contact or working with children.
5.1.2 For employees pre-selection checks will include the following:
(a) All employees must complete an application form against a clear job specification. The application form will elicit information about an applicant's past and a self disclosure about any criminal record.
(b) Consent should be obtained from an applicant to seek information from the Disclosure and Barring Service (DBS).
(c) Two confidential references, including one regarding previous work with children. These references will be taken up and confirmed through telephone contact prior to commencement of employment.
(d) Evidence of identity must be provided prior to commencement.
5.2 Interview and induction All employees will be required to undergo an interview carried out to acceptable protocol and recommendations. All employees should receive a formal or informal induction, during which:
5.2.1 A check should be made that the application form has been completed in full (including sections on criminal records and self-disclosures).
5.2.2 Their qualifications should be substantiated.
5.2.3 The job requirements and responsibilities should be clarified.
5.2.4 Child protection/Safeguarding procedures are explained and training needs are identified.
5.3 Training In addition to pre-selection checks, the safeguarding process includes training after recruitment to help employees to:
5.3.1 Analyse their own practice against established good practice, and to ensure their practice is likely to protect them from unjustified allegations.
5.3.2 Recognise their responsibilities and report any concerns about suspected poor practice or possible child abuse.
5.3.3 Respond to any concerns expressed by a child.
5.3.4 Work safely and effectively with children.
6. Incidents that must be reported/recorded
6.1 If any of the following occur you should report this immediately to a member of staff who will record the incident and normally inform the child’s parents, or arrange for the child’s parents to be informed (unless doing so may place the child at increased risk of abuse or harm):
6.1.1 If you accidentally hurt a child.
6.1.2 If he/she seems distressed.
6.1.3 If you witness any incident which raises any concern that anyone has acted inappropriately in relation to the Lensbury’s Child Protection Policy.
7. Dealing with allegations or suspicions - General
7.1 It is not the responsibility of the Lensbury or any employee or officer of the Club to decide whether or not child abuse, or any harm to children has taken place. However, there is a responsibility to act on any concerns. This may include, for example, reports to the police or robust measures to manage any possible risk of abuse or harm to children.
7.2 The Lensbury will seek to communicate with a child in a sympathetic and appropriate way, normally in close consultation with the child’s parents.
7.3 The Lensbury assures all employees and members that it will fully support and protect anyone who in good faith reports his/her concern that an employee, member or visitor has abused or harmed or may be abusing or harming a child. The Lensbury will view any victimisation or threatened victimisation (whether direct or indirect) of any person raising any concern or providing relevant information as a very serious matter.
7.4 The Lensbury will expect any member who is the subject of any complaint or allegation to provide full and constructive cooperation to the Lensbury in seeking to resolve any issues arising. Every member, guest or resident is expected to support the Lensbury’s child protection objectives.
7.5 The procedures set out in sections 8 and 9 below may be varied if, in the Managing Director’s opinion, the particular circumstances require it. The Lensbury’s approach will be based upon the Managing Director’s view of the risks in all of the circumstances.
7.6 The Lensbury will not be precluded from taking appropriate child protection measures solely on the basis that a member, guest or resident has not been convicted of any criminal offence nor been the subject of a finding of serious misconduct.
7.7 The Lensbury will seek to keep information concerning the allegations and the identity of any children or members, guests or residents involved confidential. The Lensbury may, however, provide information to the Police and/or Local Authority Children’s Services in order to safeguard and promote a child’s welfare.
7.8 Any concern relating to an employee will be dealt with in accordance with the Lensbury’s employment procedures.
8. Dealing with child abuse/harm allegations or suspicions – Initial Process
8.1 Any concern relating to a member, guest or resident should be reported immediately to the Welfare Officer, Safeguarding Officer or Club General Manager. Any urgent concern should be referred to the Police or LADO.
8.2 The Welfare Officer or Safeguarding Officer will take any action urgently required to make the child or children safe and refer the concern to the Club General Manager and Managing Director at the earliest opportunity.
8.3 If the concerns are not serious and there is no concern relating to harm or abuse, the Club General Manager and Managing Director will seek to resolve issues and this may include a discussion and/or advice to any of the individuals concerned. In these circumstances the following provisions of this section 8 may not apply. However, we reserve the right to report all concerns to the police/LADO or NGB of the respected sport if we deem necessary.
8.4 If there are concerns that a child is being or may be being harmed or abused, the Welfare Officer will consult with the Club General Manager and Managing Director with a view to urgent safeguarding action. This may include the relevant member, guest or residents’ immediate suspension, the involvement of police or LADO or referral to NGB. The interests of any child will be considered to be of paramount importance throughout.
8.5 Where appropriate, the Club General Manager, in consultation with the Managing Director, inform the Police and/or Local Authority Children’s Social Care Services, and consult with the Police and/or Local Authority Children’s Social Care Services as to what to do. It is likely to be appropriate where there is a suspicion that a criminal offence may have been committed or there is a possible risk of harm to a child that a report to the Police and/or Local Authority Children’s Social Care Services will be required.
8.6 If a report to the Police and/or Local Authority Children’s Social Care Services is made, the Lensbury will refrain from any action which might hinder any related Police and/or Local Authority Children’s Social Care investigation.
9. Dealing with child abuse/harm allegations or suspicions – Further Process
9.1 Once the Police and/or Local Authority Children’s Social Care have completed their investigation(s) and confirmed that the following actions regarding the member, guest or resident involved would not impede any such investigation (and subject to any Children’s Social Care Plan), the Club General Manager will:
9.1.1 investigate the allegations or suspicions and collate relevant information; and
9.1.2 give the relevant member, guest or resident an early opportunity to provide an open oral explanation and account of events at the time of any alleged incident(s). The Club will expect the member, guest or resident to be truthful and co-operative in seeking to resolve any issues.
9.2 If the Club General Manager considers that any allegations or suspicions are credible and does not consider any explanation offered by the relevant member, guest or resident satisfactory, they will be provided with written information as to any allegations or suspicions, and related evidence, and be given an opportunity to attend a meeting with three directors to provide a further explanation and/or representations.
9.3 The matter will then be referred to the Managing Director for consideration. Before the Managing Director considers the matter the Member, Guest or Resident will be given a reasonable opportunity to provide a further written explanation and written representations to the Managing Director. 9.4 When considering the matter:
9.4.1 the Managing Director will adopt a risk based approach and consider the best interests of the Club as a whole, taking into account all of the circumstances including but not limited to a paramount concern for the interests of any children concerned and junior members generally, the member’s representations and response generally, the outcome of any police and/or children’s social care investigation and fairness to all those involved; and
9.4.2 the Managing Director will consider the circumstances generally and whether any allegations remain credible or whether concerns have been resolved; and
9.4.3 the Managing Director will decide what measures, if any, are appropriate.
9.5 The Managing Director shall not attempt to determine whether the Member, guest or resident is, or is not, guilty of any criminal offence or other misconduct.
9.6 Any decision to suspend or terminate a membership may be subject to reconsideration in accordance with the Club’s Rules.
9.7 Any decision to terminate a membership will be communicated in confidence to the Member and the parents of any child concerned in writing with a summary of reasons.
10. Support to deal with the aftermath of abuse
10.1 Consideration should be given to the kind of support that children, parents and members of staff may need. Use of helplines, support groups and open meetings will maintain an open culture and help the healing process. In addition to Children’s Social Care and GP and Health Services, the following may be useful in this regard: The British Association for Counselling Directory is available from The British Association for Counselling, 1 Regent Place, Rugby CV21 2PJ, Tel: 01788 550899, Fax: 01788 562189. Childline – Tel: 0800 1111 Victim Support – Tel: 0845 30 30 900 NSPCC – 0808 800 5000 Or contact the appropriate National Governing Body of the sport
10.2 Consideration should be given to what kind of support may be appropriate for the alleged perpetrator.
11. Allegations of previous abuse/harm
11.1 Allegations of abuse or harm to children may be made long after the relevant event.
11.2 Where such an allegation is made, the Lensbury should follow the procedures as detailed above (including reporting the matter to the Police and/or Local Authority Children’s Social Care Services if appropriate). This is because other children may be at risk of being harmed or abused by this person.
12. Action to help the victim and prevent bullying.
12.1 The Lensbury’s Guidance for employees deals with issues relating to bullying at length. Staff are expected to take the lead in combating bullying behaviours.
12.2 Members should, however, be aware of the issue and avoid any behaviour which may amount to bullying of children. If any member witnesses any behaviour they consider to amount to bullying they should report it immediately to a member of staff.
13. Status of the Policy, Guidance and Procedures
The Lensbury may from time to time change and update these documents. They represent the Lensbury’s approach to the matters with which they deal but are not intended to create any legally enforceable obligation upon the Lensbury or any member, guest or resident. Insofar as they are inconsistent with the Lensbury’s Rules or Memorandum and Articles, then the Rules or Memorandum and Articles prevail.
Child Protection Guidance - Staff & Volunteers
1. Key Information
1.1 A reference to a child in this document is a reference to anyone under the age of 18.
1.2 A reference to staff includes all employees and volunteers at The Lensbury.
1.3 The Lensbury’s Child Welfare Officer is a senior member of staff and is identified on the Lensbury’s website.
2. Policy aims
2.1 This Guidance is intended to promote the objectives and principles set out in the Lensbury’s Child Protection Policy Statement which may be found on The Lensbury’s website.
2.2 This guidance applies to all staff at the Club.
3. Promoting good practice
3.1 Child abuse, particularly sexual abuse, can provoke strong emotions. It is important that any concern or issue which arises is dealt with calmly and objectively.
3.2 Abuse can occur within many situations including the home, school and the sporting environment. Some individuals will actively seek employment or contact with young people in order to harm them. An employee or member, guest or resident of the Lensbury is likely to have regular contact with children. Staff have a crucial role to play in supporting the Lensbury’s efforts to safeguard children.
4. Good practice guidelines
4.1 All staff are required to demonstrate exemplary behaviour both in the interests of children and in order to protect themselves from unjustified allegations.
4.2 The following are common sense examples:
4.2.1 Always work in an open environment avoiding, where possible, private or unobserved situations, interactions or communications with unaccompanied children.
4.2.2 Treat all children equally with respect and dignity.
4.2.3 Put the welfare of the child first.
4.2.4 Adults should respect children’s privacy and right to be safe from abuse and harm and not to do anything harmful or age inappropriate with or in front of them.
4.2.5 Always make sport fun and enjoyable, emphasising the importance of fair play.
4.2.6 Always ensure that you have the appropriate technical skills, valid qualifications and insurance cover.
4.2.7 Where manual/physical contact is required, it should be provided openly and with the consent of the child. Physical contact can be appropriate so long as it is neither intrusive nor disturbing and the young person’s consent has been given.
4.2.8 Endeavour to involve parents/carers wherever possible (for example, encouraging them to take responsibility for their children in the changing rooms). If groups have to be supervised in changing rooms always ensure parents, coaches etc work in pairs.
4.2.9 Where teams are to be taken on overnight trips, staff should avoid spending time in children’s rooms and should not invite or have children in their rooms.
4.2.10 Be an excellent role model, this includes not smoking, taking drugs or drinking alcohol in the company of young people.
4.2.11 Recognise the developmental needs and capacity of the child and do not risk sacrificing welfare in desire for club or personal achievements. This means avoiding excessive training or competition and not pushing them in training against their will.
4.2.12 Be positive, approachable and offer praise to promote the objectives of The Lensbury at all times.
4.2.13 Respect and listen to the opinions of children.
4.3 The following must be avoided:
4.3.1 Spending time alone in private with any child (other than your own) at the Lensbury.
4.3.2 Taking young people alone in a car on journeys, however short.
4.3.3 Engaging in, allowing or encouraging rough physical or sexually provocative games, including horseplay.
4.3.4 Engaging in any form of inappropriate touching.
4.3.5 Striking any child.
4.3.6 Acting immodestly or engaging in any behaviours with sexual connotations in the presence of any child.
4.3.7 Engaging in exhibitionist behaviours involving nudity in the presence of children.
4.3.8 Subjecting any child to physical intimidation.
4.3.9 Use of inappropriate language in the presence of children or allowing children’s use of inappropriate language to go unchallenged.
4.3.10 Making sexually suggestive comments to or about a child or children. 4.3.11 Humiliating, shouting at a child or reducing him or her to tears.
4.3.12 Allowing allegations relevant to this guidance made by a child to go unrecorded or not acted upon.
4.3.13 Doing things of a personal nature that the young person can do for themselves.
4.4 When a case arises where it is impractical/impossible to avoid a certain situation e.g. transporting a young person alone in your car, the tasks should only be carried out with the full understanding and consent of the parent/carer and the young person involved.
4.5 Use of photographic/filming equipment at sporting events
4.5.1 Only film or take photos of children with the express consent of their parents or the child and be clear what the photos/videos will be used for. Only publish/onwardly transmit with the permission of their parents or the child.
4.5.2 There is general evidence (not related directly to the Lensbury) that some people have used sporting events as an opportunity to take inappropriate photographs or film footage of children. Any concerns should to be reported to the Welfare Officer or Safeguarding Officers.
4.5.3 There is no intention to prevent Club coaches and teachers using video equipment as a legitimate coaching aid. However, participants and their parents will be made aware that this is part of the coaching programme and such films will be storedsafely.
5. Bullying
5.1 Bullying is defined as deliberate hurtful behaviour, usually repeated over a period of time, where it is difficult for those bullied to defend themselves.
5.2 Bullying can be physical (e.g. hitting, kicking, slapping), verbal (e.g. racist or homophobic remarks, name calling, graffiti, threats, abusive text messages), emotional (e.g. tormenting, ridiculing, humiliating, ignoring, isolating from the group) or sexual (e.g. unwanted physical contact or abusive comments).
5.3 All members of staff are expected to take all signs of bullying very seriously. Staff response will be dependent on the circumstances, however serious matters or concerns should be reported to the Welfare Officer or Safeguarding Officers.
5.4 Members of staff should:
5.4.1 Encourage all children to speak and share any concerns.
5.4.2 Take seriously all allegations about bullying and take action to ensure that the victim is safe.
5.4.3 Keep a record of any conversations about bullying.
5.4.4 Challenge any behaviour that is indicative of bullying.
5.4.5 Inform their line manager and the child’s parents of any action taken.
5.5 When dealing with a child suspected of bullying, members of staff should:
5.5.1 Talk with the child, explain the situation, and help the child to understand the consequences of their behaviour.
5.5.2 Inform the child’s parents.
5.5.3 Encourage and support the child to change their behaviour.
6. Information relating to the recruitment and training of staff
6.1 Recruitment
6.1.1 The Club recognises the necessity of ensuring that all reasonable steps are taken to ensure unsuitable people are prevented from having contact and working with children.
6.1.2 For staff pre-selection checks will include the following:
(a) All employees must complete an application form. The application form will elicit information about an applicant's past and a self-disclosure about any criminal record.
(b) Consent should be obtained from an applicant to seek information from the Criminal Records Bureau.
(c) Two confidential references, including one regarding previous work with children.
(d) Evidence of identity must be provided prior to commencement.
6.2 Interview and induction All employees will be required to undergo an interview carried out to acceptable protocol and recommendations. All employees should receive formal or informal induction, during which:
6.2.1 A check should be made that the application form has been completed in full (including sections on criminal records and selfdisclosures).
6.2.2 Their qualifications should be substantiated.
6.2.3 The job requirements and responsibilities should be clarified.
6.2.4 Child protection procedures are explained and training needs are identified.
6.3 Training
In addition to pre-selection checks, the safeguarding process includes training after recruitment to help employees to:
6.3.1 Analyse their own practice against established good practice, and to ensure their practice is likely to protect them from unjustified allegations.
6.3.2 Recognise their responsibilities and report any concerns about suspected poor practice or possible abuse or harm.
6.3.3 Respond to concerns expressed by a child.
6.3.4 Work safely and effectively with children.
7. Incidents that must be reported/recorded
7.1 If any of the following occur you should report this as soon as is practicable to the Child Protection Officer or other senior member of staff who will record the incident and normally inform the child’s parents, or arrange for the child’s parents to be informed the incident (unless doing so may place the child at increased risk of abuse or harm) and decide how to proceed in accordance with this policy:
7.1.1 If you accidentally hurt a child.
7.1.2 If he/she seems distressed.
7.1.3 If you witness any incident which raises any concern that anyone has acted inappropriately in relation to the Lensbury’s Child Protection Policy.
8. Receiving evidence of Possible Abuse/Harm
8.1 Where a concern is reported directly by a child to a member of staff it is important that staff respond appropriately:
8.1.1 Stay calm so as not to frighten the child.
8.1.2 Listen carefully to the child to show that you are willing and able to listen and taking them and their concerns seriously.
8.1.3 Keep questions to a minimum inviting the child to communicate further if she/he wishes. Avoid any specific or direct questions.
8.1.4 Do not promise to keep the child’s confidence. Inform the child that you will have to inform other professionals i.e the police and/or children’s social care about what they have told you so that they can take action to keep the child safe.
8.1.5 Record all of the information in line with section
8.2 below and report to the Welfare Officer as soon as possible.
8.2 When recording information as much detail as possible should be included. You should confine yourself to the facts and distinguish what is your personal knowledge and what others have told you. The report should include:
8.2.1 The child's name, age and date of birth of the child.
8.2.2 The child's home address and telephone number.
8.2.3 Whether or not the person making the report is expressing their own concerns or those of someone else.
8.2.4 The nature of the allegation. Include dates, times, any special factors and other relevant information. Use as many of your own and the child’s words as you can recall.
8.2.5 A description of any visible bruising or other injuries. Also any indirect signs, such as behavioural changes.
8.2.6 Details of witnesses to the incidents.
8.2.7 The child’s account, if it has been given, of what has happened and how any bruising or other injuries occurred.
9. Dealing with allegations or suspicions – General
9.1 It is not the responsibility of The Lensbury or any employee or officer of The Lensbury to decide whether or not child abuse or harm has taken place. However, there is a responsibility to act on any concerns. This may include, for example, reports to the police or robust measures to manage any possible risk of harm to children.
9.2 The Lensbury will seek to communicate with a child in a sympathetic and appropriate way in close consultation with the child’s parents.
9.3 The Lensbury assures all employees that it will fully support and protect anyone who in good faith reports his/her concern that an employee, member or visitor has abused or harmed a child. The Lensbury will view any victimisation or threatened victimisation (whether direct or indirect) of any person raising any concern or providing relevant information as a very serious matter.
9.4 The Lensbury will expect any member of staff who is the subject of any complaint or allegation to provide full and constructive cooperation to the Lensbury in seeking to resolve any issues arising. Every member of staff is expected to support the Lensbury’s child protection objectives.
9.5 The procedures set out in section 9.8 and 11 below may be varied if, in the Managing Directors opinion, the particular circumstances require it. The Lensbury’s approach will be based upon the Managing Director’s view of the risks in all of the circumstances.
9.6 The Lensbury will not be precluded from taking appropriate child protection measures solely on the basis that a member of staff has not been convicted of any criminal offence nor been the subject of a finding of serious misconduct.
9.7 The Lensbury will seek to keep information concerning the allegations and the identity of any children or members of staff involved confidential to the extent that they can reasonably do so. The Lensbury may, however, provide information to the Police and/or Local Authority Children’s Social Care Services.
9.8 In the event any concerns or allegations relate to the Managing Director, reports should be referred to the Human Resources Manager. In such circumstances the Human Resources Manager in consultation with the Asset Manager will discharge the responsibilities of the Managing Director under section 10 below.
10. Dealing with child abuse/harm allegations or suspicions – Initial Process
10.1 Any concern relating to a member of staff in the context of child protection should be reported immediately to the Lensbury’s Welfare Officer or Safeguarding Officers.
10.2 The Welfare Officer will take any action urgently required and refer the concern to the Club General Manager and Managing Director at the earliest opportunity.
10.3 If the concerns are not serious and there is no concern relating to abuse or harm, the Welfare Officer will seek to resolve issues and this may include a discussion and/or advice to any of the individuals concerned. In these circumstances the following provisions of this section 10 may not apply. Furthermore, if following consideration of the concern it is deemed to relate to poor practice and if there is found to be no material risk of harm or abuse to the children, it will be dealt with as a standard disciplinary matter.
10.4 If the concerns are that a child is being or may be being harmed or abused they will notify the Club General Manager and Managing Director with a view to urgent safeguarding action. This may include the relevant member of staff’s immediate suspension. The interests of any child will be considered to be of paramount importance throughout.
10.5 Where appropriate, the Managing Director may inform the Police and/or Local Authority Children’s Social Care Services, and will consult with them as to what to do. It is likely to be appropriate where there is a suspicion that a criminal offence may have been committed or there is a possible risk of abuse or harm to children that a report to the Police and/or Local Authority Children’s Social Care Services will be required.
10.6 If a report to the Police and/or Local Authority Children’s Social Care Services is made, the Lensbury will refrain from any action which might hinder any related investigation(s).
11. Dealing with child abuse/harm allegations or suspicions – Further Process
11.1 Once the Police and Children’s Social Care have completed their investigation and confirmed that the following actions regarding the member of staff involved would not impede such investigation (and subject to any Children’s Social Care Plan) the Managing Director will:
11.1.1 investigate the allegations or suspicions and collate relevant information; and
11.1.2 give the relevant member of staff an early opportunity to provide an open oral explanation and account of events at the time of any alleged incident(s). The Lensbury will expect the member of staff to be truthful and co-operative in seeking to resolve any issues.
11.2 The Managing Director will then make a decision on what steps, if any, should be taken; including the potential reinstatement of that member of staff and how this can be sensitively handled.
11.3 When considering the matter:
11.3.1 the Managing Director will adopt a risk based approach and consider the best interests of the Lensbury as a whole, taking into account all of the circumstances including but not limited to a paramount concern for the interests of any child concerned and junior members generally, the member of staff’s representations and response generally, the outcome of any police or other investigation and fairness to all those involved; and
11.3.2 The Managing Director will consider the circumstances generally and whether any allegations remain credible or whether concerns have been resolved; and
11.3.3 The Managing Director will decide what measures, if any, are appropriate.
11.4 The Managing Director shall not attempt to determine whether the member of staff is, or is not, guilty of any criminal offence or other misconduct.
11.5 The parents of any child concerned will also be informed with an outcome of the process including, where appropriate, a written summary of the reasons.
12. Support to deal with the aftermath of abuse/harm
12.1 Consideration should be given to the kind of support that children, parents and members of staff may need. Use of helplines, support groups and open meetings will maintain an open culture and help the healing process. The British Association for Counselling Directory is available from The British Association for Counselling, 1 Regent Place, Rugby CV21 2PJ, Tel: 01788 550899, Fax: 01788 562189. Childline – Tel: 0800 1111 Victim Support – Tel: 0845 30 30 900
12.2 Consideration should be given to what kind of support may be appropriate for the alleged perpetrator.
13. Allegations of previous abuse/harm
13.1 Allegations of abuse may be made long after the relevant event.
13.2 Where such an allegation is made, The Lensbury should follow the procedures as detailed above (including reporting the matter to the Police and/or Local Authority Children’s Social Care Services if appropriate). This is because other children may be at risk of harm from this person.
14. Concerns outside the immediate sporting environment
14.1 If a member of staff has any concerns regarding a child’s welfare outside of The Lensbury they should immediately report their concerns to the Welfare Officer who should:
14.1.1 Contact children’s social care services or the police as soon as possible.
14.1.2 Act with the children’s social care services or police to decide how/when to inform the parents.
14.1.3 The Welfare Officer should also report the concern to the Club General Manager and Managing Director.
14.2 Staff are expected to keep the details of any such concern confidential to the extent it can reasonably do so, however the information may be shared with the Local Authority Children’s Social Care Services and/or the police.
15. Status of the Policy, Guidance and Procedures
The Lensbury may from time to time change and update these documents. They represent the Lensbury’s approach to the matters with which they deal but are not intended to create any legally enforceable obligation upon the Lensbury or any member of staff. Insofar as they are inconsistent with the Lensbury’s Rules or Memorandum and Articles, then the Rules or Memorandum and Articles prevail.
Online Safety & Communication Policy
Purpose & Scope
The Lensbury strives to ensure that all children (anyone under 18) and adults at risk are safeguarded from abuse and have an enjoyable experience. This document sets out how the Lensbury uses the internet and social media, and the procedures for doing so. It also outlines expectations for online behaviour and communication with children. The principles in this policy apply no matter which current or future technology is used.
The purpose of this policy is to:
• Protect children involved with our organisation and who make use of technology (such as mobile phones, tablets, games consoles and the internet).
• Provide staff, coaches and volunteers with policy and procedure information regarding online safety and inform them how to respond to incidents
• Ensure our organisation operates within the law regarding how we behave online This policy applies to all members, guests, residents, staff, coaches, volunteers, players, parents/carers and any other individuals associated with the Lensbury.
We Recognise That
• the online world provides everyone with many opportunities; however, it can also present risks and challenges
• we have a duty to ensure that all children and adults involved in our organisation are protected from potential harm online
• we have a responsibility to help keep children safe online, whether or not they are using the Lensbury’s network and devices
• all children, regardless of age, disability, gender reassignment, race, religion or belief, sex or sexual orientation, have the right to equal protection from all types of harm or abuse
• working in partnership with children, their parents, carers, and other organisations is essential in helping them to be responsible in their approach to online safety
We will seek to keep children safe by
• understanding the safety aspects, including what is acceptable and unacceptable behaviour for staff, coaches, volunteers, and children, when using website, social media, apps and other forms of digital communication
• being aware that it doesn’t matter what device is being used for digital interaction, but that the same safety aspects apply whether it is a computer, mobile phone, or game console
• when using social media or video conferencing platforms (including live streaming), ensure that we adhere to relevant legislation and good practice
• ensuring the person managing our organisation’s online presence is suitably trained and experienced
• providing staff with policy and procedure information regarding online safety and inform them of how to respond to incidents
Managing our presence
Our online presence through our website or social media platforms will adhere to the following guidelines:
• all social media accounts will be password-protected, and at least two members of staff and/or volunteers will have access to each account and password
• social media accounts will be monitored by a designated person, who will have been appointed by the committee
• the designated person managing our online presence will seek advice from our Welfare Officer / County Safeguarding Officer
• the designated person will remove any inappropriate posts, explaining why, and informing anyone who may be affected (as well as the parents of any children involved)
• account, page and event settings will be set to 'private' so that only those invited can see their content
• social media pages/groups (e.g. Facebook pages/groups) used to communicate with children must be an organization, community or sports group and not personal
• identifying details such as a child's home address, school details, telephone number or email will not be posted on social media platforms
• any posts or correspondence will be of a professional purpose
• we'll make sure children are aware of who manages our social media accounts and who to contact if they have any concerns about the running of the account
• parents will be asked to give their consent for us to communicate with their children through social media, via video conferencing platforms or by any other means of communication
• parents will need to give consent for photographs or videos of their child to be posted on social media
• all of our accounts and email addresses will be appropriate, fit for purpose and only used for venue/county specific activities
• video conferencing sessions will be password protected to maintain children’s privacy and prevent exposure to inappropriate or harmful content by third parties
What we expect of staff, coaches, and volunteers
• they should be aware of this policy and behave in accordance with it
• they should seek the advice from our Welfare Officer / Safeguarding Officers if they have any concerns about the use of the internet or social media
• any messages they wish to send out to children must be sent through the designated person responsible for the organisation's online presence
• they must not 'friend' or 'follow' children from personal accounts on social-media and maintain the same professional boundaries online as they would in person when using organisation accounts
• they must make sure any content posted is accurate and appropriate
• they must not communicate with children via personal accounts or private messages
• they must communicate with parents through email or in writing, or use an organisational account, profile or website rather than via personal social media accounts
• they must copy in parents or at least one other member of staff, coach or volunteer should any communications be sent to children
• they must avoid communication with children beyond dedicated event or activity timings , unless it is necessary for professional purposes (i.e. emergencies, whilst on a trip, etc.) and contacting the parents is not possible
• they must sign off any communication in a professional manner, avoiding the use of emojis or symbols such as kisses (“X’s”)
• they will respond to any concerns reported through social media in the same way as a face-to-face disclosure, in accordance with our safeguarding policy
• they must not engage in sexting, or send pictures or messages that are abusive, obscene, inappropriate, indecent, or menacing to anyone
• they must ensure any 1-2-1 sessions with children involve the parents/carers being able to supervise their child, or alternatively, that another coach/member of staff is present. This supervision would not necessarily require the parents to be in the same room, as long as they are able to check in on the session
What we expect of children
• they should be aware of this policy
• they will sign and adhere to the acceptable use statement for internet and social media use
• they will behave responsibly online and refrain from any bullying or abusive behaviour
What we expect of parents / carers
• they should be aware of this policy and behave in accordance with it
• they should seek the advice from our [Welfare Officer/ Safeguarding Officers] if they have any concerns about the use of the internet or social media
• they should communicate with staff, coaches and volunteers in a professional and appropriate manner
• they must not engage in sexting, or send pictures or messages that are abusive, obscene, inappropriate, indecent or menacing to anyone
• they will ensure their children understand and sign the acceptable use statement for internet and social media use on all devices
Using mobile phones or other devices to communicate
When using mobile phone or other devices to communicate, we will take the following precautions to help keep children safe:
• staff, coaches, and volunteers will communicate through parents directly or copy them into all messages to children
• where it is necessary to contact children directly, and it is not possible to copy for the parents into the message, we will seek parental consent to do this or include a second practitioner
• In some circumstances it may be necessary for staff, coaches and volunteers to message children directly for logistical reasons and it is impractical to text the parents, for example cancelling or rescheduling the lesson.
• Where this type of one-to-one communication by text message is needed, the message will not be deleted from the device to ensure an audit trail exists.
• messages will be used for professional communication, such as reminders about lesson times, meeting points etc.
• If staff, coaches and volunteers only have one mobile phone, and it is not possible to have a second business phone, they will ensure the parents and child understand this and agree and adhere to clear boundaries.
• if a child tries to engage a member of staff, coach or volunteer in a conversation which is not of a professional manner (for example, their personal life), the member of staff, coach or volunteer will: o end the conversation or not reply o inform the Welfare Officer / Safeguarding Officers as soon as possible and arrange to address the matter with the child and their parents appropriately
Using mobile phones/devices during activities
So that all children can enjoy and actively take part in tennis activities, we discourage the use of mobile phones/devices. As part of this policy, we will:
• make children aware of how and who to contact if there is an emergency or a change to previously agreed arrangements
• inform parents of appropriate times they can contact children who are away on trips
• advise parents that it may not be possible to contact children during activities and provide a contact within the venue or organisation who will be reachable should there be an emergency
• explain to children how using mobile phones during activities has an impact on their safe awareness of their environment, and their level of participation and achievement
Related policies & procedures
This policy should be read alongside the Lensbury policies and procedures, including:
• Anti-Bullying
• Code of conduct
• Diversity and inclusion
• Photography and filming
• Use of changing rooms
• Safeguarding policy
• Safeguarding at events, activities and competitions
• Safe recruitment
Further information for parents about keeping children safe online
Keeping children safe online | NSPCC CEOP Education (thinkuknow.co.uk) Parents and Carers - UK Safer Internet Centre
This policy is reviewed every three years (or earlier if there is a change in national legislation).