Frequently Asked Questions

As per the latest Government guidance, the following rules apply in our Lounge Restaurant:

• Groups must be limited to a maximum of 6 guests indoors
• Table service only
• All guests must provide contact details on arrival
• Tables should be booked in advance to ensure availability (click here to book)

You can pre-book your table for lunch or dinner using our online booking page – click here to book.

It is recommended that you book in advance to avoid disappointment and to secure a place in our socially distanced restaurant.

No, you can enjoy convenient and flexible access to our gym with the removal of our hourly booking system from Monday 19^th July, allowing you to get the most from your workout.

Gym opening times 

Monday – Thursday: 6.00am – 10.00pm

Friday: 6.00am – 9.00pm

Saturday and Sunday: 7.00am – 8.00pm

No, with the reintroduction of our swimming pool timetable, you will be able to enjoy more flexible access to our swimming pool without the restriction of bookings or time-limited sessions.

You will still need to book in advance for our Aqua classes via the website or App.

Gym opening times 

Monday – Thursday: 6.00am – 10.00pm

Friday: 6.00am – 9.00pm

Saturday and Sunday: 7.00am – 8.00pm

If you have a query about your membership, would like to unfreeze your membership or make any changes, you can request this by emailing membership@lensbury.com .

As per the latest Government guidance, face coverings are mandatory when in and transitting through our public areas.

The only exceptions are when you are outside, exercising or eating food and drink at a table in our Lounge Restaurant.

Our team will continue to wear masks at all times for their safety and your reassurance.

Enhanced and regular cleaning regimes continue to take place throughout our club and fitness facilities, including the use of electrostatic spraying technology.

In our fitness areas, cleaning spray, wipes and tissue are available for you to wipe down your equipment before and after use.

Our advanced air ventilation systems are set to impart 100% fresh air into our buildings and fitness areas giving you reassurance.

Hand sanitiser continues to be available at various locations throughout the club and fitness facilities for the convenience of all members, please continue to use regularly during your visit.

Our spaces will continue to be reconfigured to allow for the reassurance of additional space and social distancing. Please be mindful of others when visiting and respect other members’ and guests’ personal space.

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The health and wellbeing of our members and team continue to be our top priority and will continue to operate in line with COVID-secure guidelines. The Lensbury is accredited as “Good to Go” by VisitEngland for meeting and exceeding the latest Government guidance.