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please call 020 8614 6550

All classes have to be booked in advance to avoid disappointment.

Monday & Sunday: 9.00am – 7.00pm

For further information or to speak with one of our team, please call
0208 614 6411

Our Lounge Restaurant and Terrace are open for bookings every day.

Brunch 8.00am - 12.00pm
All Day Dining 12.00pm - 11.00pm

For further information, please call a member of our team on
020 8614 6400

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Groups Conference and Events Manager

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The Lensbury Murray Room

Groups Conference and Events Manager

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The Role

We have a fantastic opportunity for a commercially-focused and experienced individual to join The Lensbury team as Meeting & Events Sales Manager. You will strive to deliver and surpass all targets, whilst leading and motivating your team to maximise revenue across the Resort and exceed client expectations.

Your responsibilities as M&E Sales Manager will include the following:

· Maximise all Group, Conference, Sports and Event revenue opportunities through effective management of the M&E Sales team;
· Review business plans, identify gaps and ensure proactive efforts to meet targets;
· Create bespoke contracts; tailored for individual clients, using your impeccable eye for detail;
· Demonstrate flexibility and adaptability when personalising client needs and the changing demand and priorities of the business;
· Contribute to the selling strategy, ensuring the team are aligned and equipped to deliver;
· Maintain a good knowledge of the competitor set; taking actions to ensure The Lensbury holds position within the local market;
· Develop and implement SOP’s and other practices, to create a structured approach to the execution of M&E sales;
· Ensure the team are well trained and operate a culture of delivering high standards of customer service, relationship building, selling and conversion techniques, billing and processing of contracts;
· Ensure the team is efficiently confirming events (proposal, site inspection, contracting, negotiating of rates and terms and conditions), handling client requests to secure conversion and ensuring post-event follow-up to confirm repeat business;
· Manage and develop the team, ensuring they are well-engaged within The Lensbury community;
· Plan, budget and forecast in an accurate and timely manner;
· Engage with clients or agents in relation to their enquiries;
· Identify opportunities and improvements to ways of working, whilst being solution focussed and giving consideration to operational requirements;
· Ensure the efficient and appropriate response to client feedback;
· Collaborate with colleagues across all departments, to ensure a united approach to achievement of objectives;
· With the support of the Assistant M&E Sales Manager, recruit, coach, mentor and support the Meetings & Events Sales Team.

What we are looking for:
· Previous experience in the same or similar role
· Experience of working with Oracle (Opera) an advantage
· A process-oriented individual with experience of developing and implementing SOP’s
· A strong understanding of the importance of yielding, lead times and demand calendar
· Team player with strong & positive interpersonal skills
· Ability to adapt to a frequently changing market environment
· Ability to be proactive and think outside the box
· Strong in building relationships; within The Lensbury, L+R and with clients and suppliers
· Strong commercial approach to identifying sales and revenue maximisation opportunities for all revenue streams

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