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Book your class, court or watersports online


please call 020 8614 6550

All classes have to be booked in advance to avoid disappointment.

Monday & Sunday: 9.00am – 7.00pm

For further information or to speak with one of our team, please call
0208 614 6411

Our Lounge Restaurant and Terrace are open for bookings every day.

Brunch 8.00am - 12.00pm
All Day Dining 12.00pm - 11.00pm

For further information, please call a member of our team on
020 8614 6400

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Head of Facilities

Careers at The Lensbury

Join our team


Head of Facilities

Join Our Wonderful Team

The Role

As Head of Facilities , you will oversee all engineering responsibilities for the Resort, ensuring all reactive and planned preventative work is carried out effectively and efficiently, with minimum disruption to our guests, members and team. You’ll be responsible for implementing best practice and new technologies to support energy efficiency and will also lead, develop and motivate the Building Services team.

The main duties and responsibilities of the role are to:

· Lead, motivate and develop the Engineering team to maintain the highest levels of experience and presentation for our guests throughout the Resort at all times;
· Develop and implement a working strategy to provide a technically and commercially efficient solution for the management and control of all engineering services at The Lensbury;
· Undertake the full handover with Contractors following the completion of any refurbishment;
· Partner with other leaders and managers within the business to ensure the smooth flow of communication between key departments, with the overall objective of enhancing the guest experience at all times;
· Implement a comprehensive preventive maintenance programme for the Resort, ensuring that full and proper records are kept and are continually updated;
· In conjunction with the team, to undertake routine checks of the resort to ensure front and back of house operations work smoothly at all times;
· In conjunction with the H&S Coordinator and other appropriate departments, ensure compliance with all relevant current and new statutory legislation pertaining to the Resort operation;
· Remain calm, composed and in control in all situations, and effectively handle all guest feedback;
· Co-ordinate and supervise projects, and work alongside outside contractors
· Observe energy efficiency of all equipment, making recommendations for replacement of energy inefficient equipment and to report to management all wastage of energy;
· Assume overall responsibility for the perfect functional condition of all alarm systems and firefighting equipment
· Conduct daily team briefings
· Conduct regular inspections and follow up accordingly
· Monitor budget and control expenses.

What are we looking for?

The successful candidate will have the following qualifications, experience, skills and values:

· A passion for delivering outstanding levels of operational support with a proven track record within a similar size and calibre of property
· Hold an IOSH or NEBOSH general certificate
· Engineering degree/diploma or related discipline preferred
· Previous leadership experience
· The ability to manage in a diverse environment with an overall focus on providing an outstanding guest experience
· Excellent people management skills as a solutions-focussed leader
· Strong organisational and time management skills with a high degree of flexibility
· Commercially focused
· A self-motivator and someone who is ready to challenge in the interest of continuous improvement
· Computer literate in Microsoft Window applications required
· Must have renovation experience, preferably in a resort or hotel setting
· Proven ability to handle multiple complex projects with a focus on results
· Excellent communication and organizational skills
· Strong interpersonal and problem solving abilities
· Highly responsible & reliable with exceptional attention to detail
· Ability to work cohesively as part of a team
· An outgoing and assertive personality
· Be approachable and professional

Experience with high level of water and pool management preferred


Company events
Company pension
Cycle to work scheme
Free meals on duty
Employee discount
Free parking
On-site gym
Referral programme
Relocation assistance
Sick pay

The Lensbury aerial view