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Book your class, court or watersports online


please call 020 8614 6550

All classes have to be booked in advance to avoid disappointment.

Monday & Sunday: 9.00am – 7.00pm

For further information or to speak with one of our team, please call
0208 614 6411

Our Lounge Restaurant and Terrace are open for bookings every day.

Brunch 8.00am - 12.00pm
All Day Dining 12.00pm - 11.00pm

For further information, please call a member of our team on
020 8614 6400

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Welcome to The Lensbury

London's riverside resort

We are delighted to welcome you to The Lensbury and thank you for choosing to stay with us at London’s riverside resort.

Whether you are here for business or pleasure, we hope you will have the opportunity to experience all that our beautiful resort offers.

We are committed to creating a safe, welcoming environment for our guests and hope that you will find your bedroom comfortable and the service provided exceptional during your time here at The Lensbury.

If there is anything we can do to make your stay more enjoyable, please do not hesitate to get in touch with our friendly Hotel Reception team who will be happy to assist you.

Our sincerest wishes for a pleasant stay!

Warmest Regards,

Lukasz Stawicki

Operations Director

Key Information

Things to know during your stay


From 3.00pm


Before 11.00am


7.00 to 10.00 weekdays 7.30 to 10.30 weekends


10.00 - 23.00 Monday to Thursday 10.00 - 1.00 Friday & Saturday 12.00 - 22.30 Sunday


All Day Dining 8.00 - 21.00 Supper Menu 21.00 - 23.00


Bedrooms are serviced daily 14.30 & 16.00


Complimentary parking with 250 parking spaces available on a first-come, first-serve basis


Easily accessible with train & bus services running locally


We welcome you to invite friends and family to join with guest fees applying


Hotel guests have full access to our leisure facilities, with further facilities and activities available at a fee

Hotel Information

Find out more about your home from home


Network: LENSBURYWIFI (no password required)


  • Internal Emergency 2222
  • Hotel Reception 100
  • Lounge & Restaurant 6587
  • Spa 6411
  • Conference Centre 6500
  • Reservations 6444
  • Sports Bookings (Members’ Reception) 6420
  • Lockside (Leisure Facilities) 6550
  • Watersports Centre 6554
  • External Calls Dial 0
  • Dialing room to room Dial 4 followed by the room number
  • Set an early morning call Dial 87 followed by 1
  • Retrieve messages Dial 87 followed by 2
  • Delete messages Dial 87 followed by 3

Making a call?

  • Local call charges £0.30 per minute
  • National UK call charges £0.45 per minute
  • European call charges (Austria, France, Germany, Italy & Spain) £1.45 per minute
  • Mobile phone call charges £0.70 per minute

Connect with us online


Bedrooms are serviced daily between 14.30 and 16.00. Please call Hotel Reception if you require additional amenities outside of these times. Please see Go Green below to learn more about how you can opt out of housekeeping.

No Smoking Policy

The Lensbury operates a strict no-smoking or vaping policy in all buildings. Please be advised you will be charged a £100 fine per night for smoking or vaping within the building. Please also note that additional cleaning and repair charges may be applied in the event of damage.

Ironing Facilities

Please contact Hotel Reception if you would like to use an iron and ironing board during your stay.

Shower mats

Should you require or need a shower mat, please contact Hotel Reception.


A hairdryer can be found in the drawer, please ensure you ‘press’ the safety button before use.

Children’s safety

Children aged 8 & under must be supervised by an adult at all times at The Lensbury. We ask that all parents and guardians ensure that children behave appropriately in the lounge and other communal spaces throughout their stay.

Personal belongings

Please note that The Lenbury accepts no responsibility for the loss or damage to guests’ property left in bedroom or public spaces.


Wheelchairs are available for emergencies from Hotel Reception.

Hotel Visitors

Guests are very welcome to invite family and friends to join them at The Lenbury, how ver we do ask that all visitors vacate the premises by 23.00. An activity visitor pass allows guests to use all of the facilities freely, subject to rules and safety requirements. Fees apply: Adults (16+) £15.00 | Juniors (1-15 years) £6.00 per person

Safety Regulations

Please ensure that you read through & familiarize yourself with our safety regulations

Fire Safety

Fire Alarm Test

We carry out testing of the fire alarm system every Monday morning at 10.30. Please take no action at this time unless the alarm bell rings continuously for more than 20 seconds.

On Arrival

As soon as possible after check-in, please ensure that you and your fellow guests:

  • Check the layout of the ground floor and identify escape routes.
  • read the fire safety emergency instructions, these can be found displayed on the wall or door in your bedroom.
  • walk the fire exit route and count the number of doors from your room to the exit. this will help should the lighting be inadequate due to the corridor becoming filled with smoke.
  • Note the location of the fire alarm call points in the vicinity of your room.
  • Familiarise yourself with the layout of your bedroom and the best escape routes in case of a fire emergency.
  • Place your valuable items next to your bed at night, they are then nearby should you need to evacuate your bedroom.
  • Do not ignore the fire alarm (excluding the fire alarm tests outlined earlier, which takes place every Monday at 10.30).

What to do if a Fire Breaks Out

If you suspect that there is a fire, please take the following actions immediately – delays can be dangerous:

  • Report the fire immediately by breaking a fire alarm call point. the internal emergency number is 2222 and can be dialed on any on-site telephone.
  • Close the door of the room where the fire is, this will help to contain the blaze and restrict the spread of any harmful fumes.
  • Use the nearest exit to vacate the hotel – do not use the lifts.
  • Before opening any closed doors check them for heat which may indicate a fire behind the door.
  • If your escape route is filled with smoke, keep low so that the quality of air and visibility will be improved. Ensure you stay close to a wall to avoid disorientation.
  • On leaving the hotel or Ascot building, report to your evacuation point.
  • If you have a disability or require assistance in the event of an evacuation, please inform Hotel Reception who will register you on our PEEP system.

Information for our guests with additional needs & requirements

Please inform us if you or any members of your party have any additional requirements due to hearing or visibility issues, mobility impairment and/or any other disabilities which we can look to accommodate in order to ensure that you have the most comfortable and enjoyable stay possible. If you do require assistance at any time, please contact Hotel Reception on 100 (open 24 hours daily). Our main lift, adjacent to the Hotel Reception, is DDA compliant.

Hard of Hearing

Guide dogs for the blind and deaf are welcome at The Lensbury and we are more than happy to provide water bowls if required for your four-legged friend. Hearing loops are available at all main reception areas and in the bar. We also have Vibrating Pillows available on request from Hotel Reception.

Health & Safety

Open & Deep Water

Please be aware that due to the proximity of The Lensbury’s grounds to the River Thames and our pond, open water and deep water are accessible to all guests during their stay.

Children under 10 years old must be supervised at all times. The Lensbury does not assume liability or responsibility for accidents occurring within either the pond or the river. Please refer to The Lensbury’s resort map where you can view these locations highlighted for your safety.

Take a look at what we have going on at the resort during your stay

What's On At The Lensbury

Find out more

Check out our availability & best rates

Planning your next stay already?

Rest assured knowing that you’ll receive our best rate available by booking directly through our website, alongside our other benefits including priority upgrades, complimentary car parking and more flexibility with your booking options.

See our rooms & offers

Business on the banks of the River Thames

Corporate Events & Facilities

Host your next event with us at The Lensbury.

With over 28 meeting and event rooms, alongside use of our excellent facilities, The Lensbury is the perfect choice for your next business event.

view our corporate offering
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