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Book your class, court or watersports online


please call 020 8614 6550

All classes have to be booked in advance to avoid disappointment.

Monday & Sunday: 9.00am – 7.00pm

For further information or to speak with one of our team, please call
0208 614 6411

Our Lounge Restaurant and Terrace are open for bookings every day.

Brunch 8.00am - 12.00pm
All Day Dining 12.00pm - 11.00pm

For further information, please call a member of our team on
020 8614 6400

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Hotel Receptionist

Careers at The Lensbury

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Current Vacancies

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Job description

Experienced in Hotel Reception? Passionate about delivering outstanding hospitality? We may have the perfect role for you! Come and join our enthusiastic, welcoming team as a Hotel Receptionist at the enchanting Lensbury.

Key Responsibilities:

• Provide all members and guests of The Lensbury with a warm and efficient welcome
•Deal efficiently with enquiries from members and guests in person and on the telephone
• Make reservations, operating computerised advance reservations system
• Process all cash procedures, ensuring accuracy and security at all times
• Adhere to all department standards of performance
• Be fully aware of rates and promotions. Ensuring maximum occupancy and rates are achieved at all times.
• Deal with all internal and external customers in a professional manner including answering all telephone calls promptly and correctly.
• Complete checks in and check outs as per Company standards
• Focus on outstanding customer service aiming to exceed our guest’s expectations, making each and every person feel special.
• Apply excellent attention to detail, maintaining effective controls and implementing the necessary systems and procedures for smooth running of the reception desk.
• Deal with guest enquiries.

What are we looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Possess excellent guest focus and have a real passion for hospitality.
• Excellent customer service skills and good telephone manner
• Have an eye for detail and procedures
• Have the ability to be efficient under pressure and be able to multi task.
• Excellent organisational skills will be of paramount importance.
• Flexible and be able to work under pressure.
• Must understand that customer service is paramount to our business and that all guests receive a warm and personalised welcome, maintaining the personal touch.
• A strong communicator with guests and fellow employees ensuring they are always aware of the operation and its workload each day.


• Access to Hospitality Rewards; an online benefits portal
• Employee Assistance Programme via Health Assured
• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Referral programme
• Relocation assistance
• Sick pay


Submit your CV

Send us an email with your latest CV and we will keep your details on file for future positions.

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