Members' Survey 2022

We have ordered a new Technogym decline bench and look forward to introducing this new equipment in January 2023.

From January, our current induction programme will be revised to include a bespoke cardio workout along with 5 resistance exercises to begin your fitness journey. Members will also have the opportunity to revisit this programme every 12 weeks with one of our instructors.

We can now provide 24 sessions per week, an increase from the previously offered 12.

A member journey is being created which will explain the process of booking inductions and personal training. This will also include an overview of what to expect during an induction and complimentary PT session. This will be available via The Lensbury App and on our noticeboards.

We have made extra room on the gym floor to include 2 more stretch mats with an additional 8 core mats now available.

2 clocks have been added to the gym floor, situated in the cardio area and in the functional area.

Our group fitness timetable will now be reviewed and updated quarterly to ensure availability, quality and member demand is met throughout the year. We are also launching instructor quality assessments to ensure we are consistently delivering a first-class exercise experience. Our spring timetable will be launched on 1st March 2023.

We are working with our partners at LesMills to bring you the latest releases and newest exercise classes, inline with the latest fitness trends.

We are introducing a booking limit of 2 classes per week, per member, to ensure fair and equal access to all. Further details to follow via The Lensbury Club App.

We have also launched small group reformer Pilates sessions (up to 4 members) for a bespoke class experience (additional fee applies).

We update all instructors’ names on The Lensbury Club App. Unfortunately with last-minute cover, it is not always possible to do this before the class commences.

Changing mats are now available in the family changing room.

We will introduce a new dedicated family ‘fun float’ session from 1st February 2023.

Our swimming pool water temperature is checked throughout the day to ensure member comfort and experience. This is set in line with industry recommendations for swimming pools and operating pool parameters.

We currently offer 6 aqua classes per week, rising to 7 in 2023. We will be launching a new, dynamic water-based class in March 2023. Further details will be shared via The Lensbury Club App.

Our swimming lesson provider, Swim Nature already provide a range of adult swimming lessons and swimming technique courses. Further information on the courses and how you can book will be provided via The Lensbury Club App from January 2023.

We are currently reviewing our amenities across the resort to enhance member experience and to fall in line with our sustainability initiatives.

We have invested in new locks which will be fitted in January 2023.

We have invested in a new steam generator for our steam room in the thermal suite, which will improve reliability and experience.

Towels were reintroduced in September in Lockside.

Biodegradable bags are available at Lockside reception. We will update our signage accordingly.

1. We are replacing several of our nets due to general wear and tear
2. We have recently completed a full moss treatment on all tennis courts
3. We have reviewed the court maintenance schedule and implemented an improved calendar of maintenance
4. Our maintenance team is sourcing a specific technical part for the floodlight unit on court 18

We are currently working with specialist contractors on plans for 2 padel courts with a view to installing these for members in 2023.

1. We will be installing a tennis noticeboard for all of the latest updates and communication in February 2023
2. We are introducing a regular monthly tennis e-newsletter from January 2023
3. We are making improvements to The Lensbury Club App with a dedicated tennis section
4. We are recruiting a dedicated administrator for the tennis office, which will enable us to respond to all tennis related emails and requests within 48 hours

We would like to implement a tennis strike system, similar to the system we use for group exercise classes to ensure better availability and attendance to court bookings in the interests of fairness for all members. Further details will be shared in due course.

1. We will be introducing a tennis focus group to support and enhance The Lensbury tennis offering in February 2023
2. The introduction of a new cardio-tennis programme and classes in spring 2023
3. We will be running 6 tennis tournaments in 2023 – please see our ‘what’s on‘ page for further details

We don’t currently offer restringing but we are exploring partnerships for this in the local area.

We currently offer; 90 minutes on Monday evenings, 3 hours on Wednesday evenings, 90 minutes on Thursday evenings and 3 hours on Sundays. A new 60 minute session will be added on Wednesday evenings from January 2023. We endeavour to always keep some courts available for member bookings.

We are planning a rejuvenation of our squash courts in summer 2023, more details to follow.

We have a squash coach, who can be contacted through the Racquets Manager (mailto: tennis.manager@lensbury.com). The squash coach is available every Monday from 7.30pm-9.30pm on the weekly squash club night.

The squash leagues are currently member-led, but with the appointment of a new administrator, these squash leagues will be run by the Racquets Manager.

We will be introducing paddleboards (SUPs) for the 2023 season with a series of instructor-led sessions that will be available for members to enjoy from April.

Replacement rudders, daggerboards, sails, booms and masts have been repaired in preparation for the 2023 season.

Yes, we will be offering extended opening hours on 2 nights per week (Thursday and Saturday) during the peak summer months in 2023.

We have purchased new life jackets of multiple sizes ready for the 2023 season.

Courses are available on an ad-hoc basis. If you are interested in adult sailing lessons in 2023, please email mailto: watersportscentre@lensbury.com

Yes, new lockers will be made available for the new season from April 2023.

In addition to improvements made in 2022, we are looking to further enhance the member experience in the spa area and treatment rooms and will be carrying the following improvements:

1. Refresh treatment rooms through redecoration
2. Addition of soft furnishings and wall art
3. Improved lighting to enhance ambiance

We are improving our waxing offering in 2023 by:

1. Reviewing alternative and new-to-the-market waxing products to ensure we are offering a first-class experience
2. Additional waxing training

1. We regularly price-check all of our treatments against the local market and are competitively priced on all treatments
2. All members receive an additional 20% discount on all spa treatments – this exclusive discount will remain in 2023

Weekends are currently our busiest period so we recommend booking 2 weeks in advance to secure your preferred appointment time. We have recruited a new therapist to increase our availability during peak periods to meet member demand.

The new menu will launch at the end of January 2023 with some exciting new seasonal dishes.

We are currently installing an additional coffee machine at our deli to provide a faster service for members at peak times.

We will introduce weekly specials from end of January 2023. This will be promoted by a special menu board and promoted by the food and drink team each day.

A new range of salads and sandwiches will be available from January 2023. Our offering will be extended to include hot paninis.

A new members’ breakfast menu will be introduced in February 2023.

We are currently working with our designers on an exciting new design and concept for our ground floor food and drink spaces and look forward to sharing details with members in due course.

We will include a post-workout breakfast and protein shake in our members’ breakfast menu.

We have made lots of changes recently to ensure members are kept up to date with regular club updates, new activities, news and events. As well as improvements to the content and regularity of updates via The Lensbury Club App, we have also developed a new What’s On page to keep you up to date with all the latest events (click here).

Moving forwards, we are keen to ensure that all members receive regular and relevant updates from The Lensbury and will be asking all members to share their interest preferences in January 2023. This will allow us to send you a bespoke monthly newsletter with tailored news and updates.

Please note, all regular updates will be via The Lensbury Club App and you can ensure you stay up to date by making sure your push notifications are enabled.

Please refer to the What’s on webpage for the latest sports and social event updates (click here to view)

Our first spring/summer 2023 issue of our new members’ magazine will be launching in early 2023 and will include insightful content from across the resort and beyond, as well as important member updates. You will be able to read this online, as well as pickup a printed copy at the club.

Member feedback and satisfaction is imperative to our objective of continuous improvement. In order to gather feedback about all aspects of membership and club facilities, we have set up a dedicated feedback email address (feedback@lensbury.com) for you to share your valuable thoughts.

We are launching a resort calendar of sports and social events from January 2023. We have appointed a dedicated Member Events Manager to oversee this. Highlights for 2023 include:

• Summer festival weekend
• Wimbledon outdoor screening
• Movies by Moonlight (back by popular demand!)
• Themed dinners
• Quiz nights
• Live music evenings
• The Lensbury games (multi-sport family event)
• Fireworks Spectacular (bigger than ever!)

For further details of what’s coming up at The Lensbury, please click here.

Members can stay up to date and informed on all of the latest events by visiting the dedicated What’s On page on The Lesbury website (click here to view)

We will be announcing our charity of the year on 1st January 2023 alongside a whole host of activities and events that will be taking place to raise funds for this important local cause, as well as information on how you can help get involved.

Yes, if you are interested in joining a members’ focus group there are 5 to choose from:

1. Membership
2. Events
3. Charity
4. Tennis
5. Food and beverage

Please email membership@lensbury.com, specifying your preferred group and any relevant professional experience.

The Rockhall Room has been cleaned and repainted and additional new equipment is being installed in January 2023.

Mother and baby singing sessions will be introduced in January 2023. We have also added soft play sessions for children aged 2-5 in the Rockhall Room on Fridays – 12.00pm-2.00pm and Saturday craft sessions – 12.00pm-2.00pm.

We are introducing a number of different camps and activities to include multi-sports camps, football camps, drama club and more. You will be able to learn more about these new activities via the What’s On page in January 2023.

Yes, a temporary co-working space is currently available in the Guscott Room in the Conference Centre. A permanent and dedicated co-working facility will be made available for members next year – further details will be shared in due course.

A revised laptop policy within the restaurant and lounge areas will be implemented in January 2023.