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Book your class, court or watersports online

or

please call 020 8614 6550

All classes have to be booked in advance to avoid disappointment.

Monday & Sunday: 9.00am – 7.00pm

For further information or to speak with one of our team, please call
0208 614 6411

Our Lounge Restaurant and Terrace is open for pre-bookings

Monday - Friday 12.00pm - 3.00pm
5.00pm - 9.00pm
Saturday and Sunday 12.30pm - 5.00pm
5.000pm - 9.00pm

For further information, please call a member of our team on
020 8614 6400

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Members' Survey 2023

Further to your valuable member feedback, we are pleased to make updates in response to your feedback in the following areas.

Fitness

We would like to see a decline bench in the functional area. arrow-down

We have ordered a new Technogym decline bench and look forward to introducing this new equipment in the coming weeks.

Can we include further offerings into our induction sessions whilst providing more availability. arrow-down

We are revising our current induction programme so that all members will receive a bespoke cardio workout along with 5 resistance exercises to begin your fitness journey. Members will also have the opportunity to revisit this programme every 12 weeks with one of our instructors.

We can now provide 24 sessions per week, an increase from the previously offered 12.

We would like to see an increase in exercise mats. arrow-down

We have made extra room on the gym floor to include 2 more stretch mats with an additional 8 core mats now available.

 

Will we return the clock to the gym floor. arrow-down

2 clocks have been added to the gym floor, situated in the cardio area and in the functional area.

We would like to see new and more classes on the timetable. arrow-down

Our group fitness timetable will now be reviewed and updated quarterly to ensure availability, quality and member demand is met throughout the year. We are also launch instructor quality assessments to ensure we are consistently delivering a first-class exercise experience.

We are working with our partners at LesMills to bring you the latest releases and newest exercise classes, inline with the latest fitness trends.

Can we increase the availability for reformer Pilates sessions. arrow-down

We are working to improve the availability and access to our popular reformer pilates studios:

  1. To ensure availability and access for all members, we are introducing a booking limit of 2 classes per week, per member
  2. The launch of small group reformer pilates sessions (up to 4 members) for a bespoke class experience (additional fee applies)

 

Pool, Thermal Suite and Changing Rooms

We would like to see more dedicated children/family sessions in the pool. arrow-down

We are delighted to be introducing a new ‘fun floats’ and supervised children swimming sessions in early 2023

The swimming pool water temperature is cold. arrow-down

Our swimming pool water temperature is checked throughout the day to ensure member comfort and experience. This is set inline with industry recommendations for swimming pools and operating pool parameters.

We would like to see more aqua classes on the timetable. arrow-down

We currently offer 6 aqua classes per week, rising to 7 in 2023. We will be launching a new, dynamic water-based class in early 2023. Further details will be shared via The Lensbury Club App.

Can we provide adult swim lessons. arrow-down

We are working with our swimming lesson provider, Swim Nature to offer a range of adult swimming lessons and swimming technique courses in the new year. Further information on the courses and how you can book will be provided via The Lensbury Club App.

We would like to see improved toiletries and amenities in the changing rooms. arrow-down

We are currently reviewing a number of options for improved products across the resort to enhance member experience and sustainability.

We would like to see locks on all shower cubicles. arrow-down

We have invested in new locks which will be fitted in December 2022, improving privacy for all members.

The steam room frequently requires repairs. arrow-down

We are pleased to have invested in a new steam generator for our steam room in the thermal suite, which will improve reliability and experience.

Racquets

Can the quality of the tennis nets and general court maintenance be improved. arrow-down

The tennis and grounds teams are working on the below actions to improve the quality of our tennis courts and offering:

  1. We are replacing several of our nets due to general wear and tear
  2. We have recently completed a full moss treatment on all tennis courts
  3. We have reviewed the court maintenance schedule and implemented an improved calendar of maintenance
  4. Jet washing and deep cleaning of the tennis courts is planned for mid-December
  5. Our maintenance team are working through a schedule of improvement for our existing tennis court floodlights

 

We would love to see the introduction of Padel Tennis at The Lensbury. arrow-down

We are currently working with specialist contractors on plans for 2 padel courts at The Lensbury with a view to installing these for members in 2023.

We would like to see improved communication and more information on tennis activities at The Lensbury. arrow-down

We are working on the following to improve our communication around tennis at The Lensbury:

  1. We will be installing a tennis noticeboard for all of the latest updates and communication
  2. We are introducing a regular monthly tennis e-newsletter
  3. We are making improvements to The Lensbury Club App and dedicated tennis section
  4. Our racquets team will endeavor to respond to all tennis related emails and requests within 48 hours

Availability of courts at peaks times can be challenging with some members not attending booked courts. arrow-down

We are going to implement a tennis strike system, similar to the system we use for group exercise classes to ensure better availability and attendance to court bookings in the interests of fairness for all members.

We would like to see more and improved tennis socials, club sessions and tournaments. arrow-down

The following actions are underway to improve our social tennis, club sessions and tournaments into 2023:

  1. We will be introducing a tennis focus group to support and enhance The Lensbury tennis offering in early 2023
  2. The introduction of a new cardio-tennis programme and classes in spring 2023
  3. Team training sessions introduced
  4. Our 2023 tennis tournaments will be improved through improved frequency, organisation and associated food and drink offerings to provide a range of memorable tennis events throughout the year

Watersports

We would love to see stand-up paddleboards at The Lensbury watersports centre. arrow-down

We will be introducing paddlboards (SUPs) for the 2023 season and are currently working through plans for a series of instructor led sessions that will be available for members to enjoy.

Some of the boats are in need of repair. arrow-down

We are currently purchasing replacement rudders, daggerboards, sails, booms and masts in preparation for the 2023 season to ensure our boats are in good working condition.

Can you increase the opening times during the summer months. arrow-down

Yes, we will be offering extended opening hours on 2 nights per week during the peak summer months in 2023. Further details will be announced during the season via The Lensbury Club App.

Can we increase the range of life jackets. arrow-down

We have recently purchased new life jackets of multiple sizes ready for the 2023 season.

Spa

We would like to see further improvements in the look and feel of the treatment rooms. arrow-down

In addition to improvements made in 2022, we are looking to further enhance the member experience in the spa area and treatment rooms and will be carrying the following improvements:

  1. Refresh treatment rooms through redecoration
  2. Addition of soft furnishings and wall art
  3. Improved lighting to enhance ambiance

Can we improve the waxing experience. arrow-down

We are improving our waxing offering in 2023 by:

  1. Reviewing alternative and new-to-the-market waxing products to ensure we are offering a first-class experience
  2. Specialist waxing training organised for relevant team members

Your spa treatments do not offer good value for money. arrow-down

We are putting in plan a training plan for all our therapists to improve on their skills and ensuring a consistency in the quality of treatments.

  1. We regularly price-check all of our treatments against the local market and are competitively priced on all treamtments
  2. All members receive an additional 20% discount on all spa treatments – this exclusive discount will remain in 2023
  3. We are investing in a comprehensive training plan for all of our therapists to ensure they offer a high-level of service

I sometimes struggle to find my desired treatment time at weekends. arrow-down

Weekends are currently our busiest period so we recommend booking in advance to secure your preferred appointment time. We have recruited a new therapist to increase our availability during peak periods to meet member demand.

 

 

Food and Drink

When will you be introducing a new menu. arrow-down

We are busy preparing a new menu which will launch in January 2023 with some exciting new seasonal dishes.

Can we reduce the waiting times for coffee. arrow-down

We are currently installing an additional coffee machine at our deli to provide a faster service for members at peak times.

We would like to see seasonal specials and menu items throughout the year. arrow-down

Our team of chefs are working to deliver seasonal menu specials on a weekly basis, which will be promoted by special menu boards and our food and drink team each day.

We would like to see an improvement in the quality of food available from the deli counter. arrow-down

We are exploring new suppliers to improve the quality of our salad and sandwich offering from our deli counter, giving more choice, freshness and quality.

We will be extending our offering to include some hot items including hot sandwiches and paninis in early 2023.

We would like to see a breakfast offering for members. arrow-down

We are excited to be introducing a new members brunch menu, with a range of hot breakfast and brunch items, including overnight oats, vegan breakfast, pancakes and more…

Are there plans to update the restaurant and bar? arrow-down

We are currently working with our designers on an exciting new design and concept for our ground floor food and drink spaces and look forward to sharing details with members in due course.

Communications

How do I hear more about what is going on at The Lensbury arrow-down

We have made lots of changes recently to ensure members are kept up to date with regular club updates, new activities, news and events.

  1. Monthly e-newsletter sent directly to your inbox
  2. We will be asking all members to update their communication preferences and interests to ensure all members receive the most relevant information
  3. Regular updates to The Lensbury Club App news page
  4. If you are having difficulties receiving updates from The Lensbury, please email marketing@lensbury.com

We would like to receive a physical magazine or newsletter. arrow-down

Our first spring/summer 2023 issue of our members’ magazine will be launching in early 2023 and will include insightful content from across the resort and beyond, as well as important member updates. You will be able to read this online, as well as pickup a printed copy at the club.

How can I provide feedback on my club experience. arrow-down

Member feedback and satisfaction is imperative to our objective of continuous improvement. In order to gather feedback about all aspects of membership and club facilities, we have setup a dedicated feedback email address for you to share your valuable thoughts.

On 1st January 2023, we will be launching a new feedback form for you to share your regular feedback with our team.

Member Events

We would like to see more social activities and events throughout the year arrow-down

We have exciting plans to introduce in 2023 and a busy calendar of member social events. We have appointed a dedicated Member Events Manager who has vast experience in organising events and experience at The Lensbury in order to deliver a first-class calendar in 2023 – exciting plans include:

  • Summer festival weekend
  • Wimbledon outdoor screening
  • Movies by moonlight (back by popular demand!)
  • Themed dinners
  • Quiz nights
  • Live music evenings
  • The Lensbury triathlon
  • Fireworks spectacular (bigger than ever!)
  • Winterland festive festival

 

We would like to be updated about all of the events that are happening in 2023 arrow-down

Members can stay up to date and informed on all of the latest events through the following new and improved channels:

  1. Introduction of a members events calendar via The Lensbury Club App and website
  2. The regular updates on the members’ noticeboard and the introduction of a new calendar to help all stay-up-to-date
  3. Monthly member e-newsletters with the latest updates on events at The Lensbury

Will you be doing events for your charity of the year arrow-down

We will be announcing our charity of the year on 1st January 2023 alongside a whole host of activities and events that will be taking place to raise funds for this important local cause, as well as information on how you can help get involved.