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Book your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreBook your escape to London’s Riverside Resort for less this summer, and save up to 24% on your stay when you sign up to our email list when booking.
Find Out MoreJoin us in the Restaurant for our culinary journey around India. Available every Tuesday from 5.30pm - 9.00pm.
Book A TableExperience the magic of a riverside wedding with our exclusive late availability offers. Find out more today by contacting weddings@lensbury.com or 020 8614 6450
Find Out MoreIt’s time to get your skin summer-ready. Learn how to exfoliate, hydrate, and protect your skin for the ultimate summer look.
Read MoreMotivate, inspire and foster collaboration amongst your team through a range of unique and exciting team building activities available at our resort.
Find Out MoreStay in the know with the latest news covering all corners of our riverside resort.
Read MoreAll classes have to be booked in advance to avoid disappointment.
Monday & Sunday: 9.00am – 7.00pm
For further information or to speak with one of our team, please call
0208 614 6411
Our Lounge Restaurant and Terrace are open for bookings every day.
For further information, please call a member of our team on
020 8614 6400
Learn about all the benefits of membership at The Lensbury Club and book your tour to visit.
View BenefitsThank you to all of you who have provided feedback on the new membership system; we really appreciate you taking the time to share your observations and thank you again for your understanding as you get used it. Since we have gone live, we have been busy collating your feedback, and reviewing how we can enhance the system and your experience. We recognise there were some key themes in the feedback we have received, so please take a moment to review our responses in line with these:
New Membership System Update
Unfortunately, our old membership system which covered all aspects of managing membership, bookings and payments had reached its end of life. It was no longer meeting our day-to-day operational requirements and was impacting our ability to meet the evolving needs of our members and of our club.
We went through a vigorous scoping process of the best management systems available, both domestically, and internationally; few were able to meet the unique scope and flexibility that we require at The Lensbury. We opted for OpenPlay https://openplay.net/ as we were able to work closely with them to develop their system to meet our needs and the operational aspects of the business. This enables us to future proof the system with plans for further developments, as we continuously improve our offering. OpenPlay also had the benefit of working with our existing App provider, which assisted us in reducing the impact of the changes we were making.
The waitlist was changed following your feedback that classes were always full meaning you were unable to attend some of them. There were on average 7-800 cancellations per month. In the old system:
The decision to move to an ‘alert’ style waiting list was made in recognition of the above improvements, which, in addition to the reduction of the cancellation window to two hours, will ultimately broaden access to our classes on a fairer basis. We are pleased to have received positive feedback from members who have now managed to attend classes they were previously unable to get into. We will, however, continue to monitor these changes.
We have listened to your feedback and are pleased to report that from today, Friday 7th March, the following improvements have been implemented:
This new process means that you are no longer required to leave the Waitlist before you can book a new class, or rejoin it again if you are unsuccessful. This is a far simpler process that will reduce the emails you are receiving.
The system is being monitored by the OpenPlay team who are making changes daily to improve the refresh and booking speed for members. This has improved already and will continue to do so over the coming weeks.
The decision to list classes by type and studio was based on feedback from members who found the long list of classes by day unwieldy and difficult to navigate. We will continue to monitor these changes as everyone gets used to the new layout.
Yes, members are still able to use their membership cards to gain entry to the Club. We will be moving to digital membership cards shortly, for those who prefer this option. Further details will be shared in due course.
Thank you once again for providing your feedback, we will continue to review all feedback as to where further improvements can be made.