Frequently Asked Questions

The Clubhouse and Lockside will be closing at 3:00pm, with last entry for members at 2:30pm. For further information on how operating hours will be affected on 3rd November, please click here.

You can find the event terms and conditions, as well as the terms of entry, by clicking here.

There will be a great variety of entertainment to enjoy, including fairground attractions, face-painting, a silent disco and more! Some of our rides will have a height restriction to ensure safety and shoes will need to be removed before using any inflatables.

This year, we are incredibly excited that our fireworks display is being presented by the award-winning team at  Titanium Fireworks. Titanium are world-renowned for eye-catching pyrotechnics, having worked on London’s New Year’s Eve celebrations and the 2012 London Olympic Games among many others.

A variety of food and drinks will be available through the evening, including BBQ, curry, noodles, hot dogs and fish & chips. These will be available to buy using tokens which can be purchased from points across our site. Please note,

Outdoor food & drinks areas close at 10om

The Clubhouse Bar closes & event ends at 11pm

We will be cashless, with tokens used for purchasing food, drinks and ride tickets. These can be bought at points throughout the grounds.

No refunds will be given on tokens purchased. Please check that the correct number of tokens have been issued at the time of purchase, it will not be possible to address queries over tokens retrospectively.

No food and drink can be brought into the event.

No, ticket holders are not allowed to bring their own fireworks, sparklers or other pyrotechnics.

Entry will open from 5.30pm through the Members’ Reception. It will not be possible to enter prior to 5.30pm as the Club will be closed.

The  display will begin at 7:30pm. Be sure to arrive early to get a great spot in the viewing area.

The bonfire is set to be lit at 8pm, following on from the fireworks display.

The event will end at 11pm, with all guests (excluding hotel guests) asked to leave the site by this time at the latest. We would ask all attendees to please be respectful of our neighbours.

Tickets are completely sold out. No more tickets can be purchased for any reason.

No,the event is at full capacity. Only pre-purchased ticket holders will be admitted.

Anyone under the age of 16 must be accompanied by a responsible adult (aged 18 or over) who accepts full responsibility, at all times, for all under 16s attending under their supervision.

We have accessible toilets and baby changing available within the main Club building

Unfortunately, as outlined in our events Terms & Conditions, all payments are non-refundable and non-transferrable.

Parking is available, however spaces will be limited. We advise arriving on foot or public transport if possible.

We would recommend travelling on foot or by public transport. By bus, we would suggest using the Teddington Lock bus stop (281, 285 & R68) or Kingston Lane bus stop (281 & 285). Alternatively, both Teddington and Hampton Wick stations are only a 15-20 minute walk. Please note that Teddington Lock may be closed from 9:30pm due to maintenance work.

There are bike racks within the Club car park. Please be advised, that bikes are left at the owner’s own risk and spaces are limited.

If you have any feedback on the event or your experience that you’d like to pass on, please click here