Terms and Conditions

Room rates and other hotel services are subject to VAT at the prevailing government tax rates. The room rate is quoted on a per room, per night basis.

All non-UK residents will be asked to provide passport details on the registration form. Guests may be required to provide a valid, government issued photo ID upon check-in.

We do not permit people under the age of 18 to stay alone in our hotel. Under-18s must not be left unattended in any rooms or public areas at any time.

The hotel’s liability for valuables is governed by Section 3 of the Innkeepers Act, Chapter 139. An in-room safe deposit box is provided for your use, with the hotel’s compliments. Management will not accept responsibility for valuables left in the room.

Rooms will be automatically checked out at the checkout time without prior notice. Should you wish to extend your stay or change your departure date or time, please contact Reception for room availability and the applicable room rate.

Bills must be settled upon arrival or check-out, depending on the reservation payment agreement.

All reasonable precautions must be taken to avoid damage or interference with any items belonging to The Lensbury. Hotel residents are requested to report any damage to our hotel or property immediately. Malicious, wilful, or negligent damage or interference with our hotel or property will be considered a breach of the booking terms and conditions, and the booking will be terminated. We will contact you after your stay to recover the costs for any repairs, replacements or specialist cleaning in case of damage to our property. We may also instruct a third party to recover these costs on our behalf.

Smoking is prohibited within the hotel, except in designated smoking areas outside the property.

Smoking in any of our hotel rooms or public areas, or interfering with our fire detection systems, will be considered a breach of the booking terms and conditions. Your booking will be terminated, and the authorities will be notified if necessary.

We will contact you after your stay to recover the costs incurred due to smoking inside the hotel.

The costs we may incur include specialist cleaning, repair or replacement due to any damage caused by you to our property, the cost of the room for any period it is rendered unusable, and our administrative expenses.

Social gatherings of any kind are not permitted in our rooms. Noise complaints related to your room may result in eviction without compensation. Any compensation provided to other guests due to disturbances caused by you or anyone associated with you will be charged to your account at the hotel’s discretion.

The Lensbury is owned by Lensbury Limited (‘the Proprietor’). The day to day running of the Club is managed by the Managing Director, who shall be appointed by the Proprietor.

1. NAME
The name of the club is The Lensbury, ‘the Club’.

2. VISION
The Club is formed to provide and encourage sporting, recreational, social and residential facilities for members, to create a community that is as welcoming and memorable for a day, a night or a lifetime.

3. TERMS AND CONDITIONS OF MEMBERSHIP
Each member is entitled to use and enjoy the premises and facilities on such terms and conditions as are contained in these rules. No member shall be under any financial liability except for payment of subscriptions and any tariff charges. No member shall gain any proprietary right in the club premises, fixtures, fittings, or chattels or in any Club property, by virtue of membership.

4. MEMBERSHIP CATEGORIES AND TYPES
There shall be the following categories of membership, but these may be added to or reduced as the Proprietor may from time to time decide:

• Individual Membership – which shall be open to all persons over the age of 18 years.
• Couple Membership – which is open to married and civil partnerships, resident at the same address, at the Proprietor’s discretion.
• Baby Membership – which shall be open to children under 12 months of age of a parent who is a member.
• Toddler Membership – which shall be open to children aged from 1 to 4 years of a parent who is a member.
• Child Membership – which shall be open to children aged from 5 to 12 years of a parent who is a member.
• Junior Membership – which shall be open to children aged from 13 to 15 years of a parent who is a member.
• Youth Membership – which shall be open to children aged from 16 to 20 years of a parent who is a member.
• Young Adult Membership – which shall be open to young adults aged from 18 to 25 years.
• Nanny Membership – which shall be open to bona fide nannies of current members.
• Corporate Membership – which shall be open to a minimum of 6 people, aged 18 years and over, employed by the same company.
• Shell Memberships (closed) – which are legacy membership types.

There shall be the following access types of membership, but these may be added to or reduced as the Proprietor may from time to time decide.

• Peak Membership – usage is permitted throughout all opening times.
• Off Peak Membership (closed) – usage is permitted Monday to Friday (6am-5.30pm).
• Weekday Plus Membership (closed) – usage is permitted at all times Monday to Friday and after 5.30pm on Saturdays, Sundays and Bank Holidays.
• Shell Occasional Membership (closed) – usage is restricted to 12 visits per calendar year.

Any changes in member’s circumstances must be given in writing to the membership department for approval by the General Manager.

Members may temporarily freeze their memberships; please refer to the membership department
for further details.

5. MEMBERSHIP FEES/ CHARGES
a) The Proprietor will determine the fees for the use of all facilities and services that are included in the membership subscription and any additional charges that are not.

b) The Proprietor will give at least one month notice of changes to fees in writing on the members’ notice board at Members’ Reception.

c) Members who do not wish to accept any increase in fees may cancel their membership by giving written notice in accordance with Paragraph 8. The member giving notice must continue to pay subscriptions at the pre-increase rate until the end of such notice period. The Proprietor will refund any subscription that has been paid by a member for any period after the expiry notice.

d) It is an overriding obligation of Membership to pay all fees and other charges when they fall due. Fees must be paid in advance by Direct Debit. All additional charges are to be pre-paid in such a manner as the Proprietor indicates.

e) No member shall be entitled to exercise the benefits and privileges of Membership during any period when his or her fees are in arrears.

f) Failure to pay fees and charges may result in the termination of membership.

6. APPLICATION FOR MEMBERSHIP
It is the responsibility of the Member to ensure that correct contact details are maintained with the Club including address, telephone number and email address.

7. MEMBERSHIP ACCESS
a) To gain entry to the Club, Lockside and to the Racquet Sports, Members are required to scan or tap their smart phone via The Lensbury App.

b) Adult members, with children attached to their membership, will be required to bring their child(s) membership card with them to gain access to The Lensbury (until digital access is provided via the App for members with young children).

c) Physical membership cards will only be allowed, exceptionally, by the Club GM.

d) Digital Membership cards must be shown to make purchases from the Dunbar Members’ Lounge.

e) Membership is not transferable; any person using the membership, other than the designated member is a serious breach of Club Rules and membership may be forfeited.

f) A valid, current photo must be held against each member account.

g) Members must enter and leave the Club via Members’ Reception unless advised otherwise.

h) Frozen members may not enter or use the Club facilities.

i) No pet or other animal may be brought onto the premises except for assistance or service dogs.

8. TERMINATION OF MEMBERSHIP
a) A member may terminate their membership with one clear calendar months’ notice in writing, addressed to the General Manager or Membership Department.

b) Joining fees are non-refundable.

c) There is a 14-day cancellation period; a member will be refunded their joining fee but not their initial monthly fee.

d) The Proprietor may terminate membership in the following circumstances:
– The member commits a serious or repeated breach of these rules as deemed by the Proprietor
– If any part of the membership fee or subscription remains unpaid for 30 days after its due date for payment
– If, in the opinion of the Proprietor, the conduct of the member is deemed inappropriate
– Any other issue deemed not in the interests of the Club as per the Proprietor

e) The Proprietor reserves the right at any time to refuse admission to any member or guest or to suspend a member forthwith if their conduct on the property warrants immediate exclusion.

9. BAR
For the purposes of these rules, a bar is a place exclusively or mainly used for the sale and consumption of alcohol. The ability to pass through may be permitted where there is no other convenient means of access.

a) Children under the age of 9 may not enter the bar.

b) Children aged 9-15 years are not permitted in the bar, unless accompanied by an adult.

c) Children aged 16-17 years may purchase a soft drink. They may consume beer, wine or cider with
a table meal, if they are accompanied at the meal by a person aged 18 years or over.

10. CAR PARKING
a) All vehicles must park in designated parking spaces only. Cars parked in violation of this rule may be subject to clamping and a release fee.

b) Parking is only provided for the use of the Lensbury facilities for members, hotel guests and conference delegates, and is not permitted overnight unless resident in the hotel.

c) Members do not have a prior right to park their vehicles on the property. The Proprietor or their agent may direct Members to use alternative parking areas or use public spaces.

d) All cars entering the club must be driven in accordance with the laws which apply on the public highway and adhere to the Club’s traffic signs.

e) The Proprietor has the right to require Members to provide their vehicle details, including their registration number.

11. CHILD/JUNIOR/YOUTH SUPERVISION
a) Children aged 8 years and under must be directly supervised on the Club premises by an adult member. Children aged 8 years and above must use their sex specific changing rooms. For further details please refer to the Club’s changing room policy.

b) Children aged 9-13 years must be accompanied by an adult member on arrival and departure on the Club premises. The adult member will be responsible for the child’s conduct and must remain on the premises with the child.

c) A junior or youth member aged 14 to 17 years is the responsibility of their parent or guardian whilst on the Club premises.

12. CONDUCT
a) Members must show consideration to other persons (members, hotel residents, conference delegates and staff) on the premises; profane, discriminatory, or abusive language and/or behaviour will not be tolerated.

b) Members and guests participating in any activity in the premises must wear appropriate clothing and footwear as indicated by the Proprietor and detailed in the sport specific policies.

c) Members must comply with all health and safety signage.

d) Smoking and the use of vapes is not permitted indoors.

13. CO-WORKING
a) Co-working may only take place in the designated co-working spaces.

b) Co-working may not take place in the Members’ Lounge outside the designated space.

c) Business meetings may only be conducted in privately hired rooms.

14. ELECTRONIC DEVICES
Electronic devices (laptops/iPads) may not be used in the Conservatory. Exceptions may be permitted for the benefit of children in the Family Dining Area, whilst being considerate towards others.

15. FACILITIES
The Proprietor reserves the right to pre-book courts or other facilities for associated organisations, conference centre delegates or hotel residents.

16. FOOD & BEVERAGE
Only food and drink purchased on the premises can be consumed on the premises.

17. GUESTS
a) All guests must be signed in at Members’ Reception, prior to entering the Club with the guest fee paid, as applicable.

b) A guest will only be admitted in the presence of the accompanying member.

c) Guests must be accompanied at all times by the member, including when using the Club’s facilities, unless the guest is resident or prior permission has been obtained by the General Manager.

d) Access to the Club outside normal membership category times will only be permitted as a guest.

e) The following may not be admitted as guests:
– Former members whose membership has been terminated by the Club.
– Persons who, having applied for membership, have been rejected.

f) Guest entitlement:
– There is no guest entitlement for members aged 12 years and under.
– Members aged 13-17 years may bring in 1 guest (13+ years) at any one time.
– Members aged 18+ years may only bring in a maximum of 3 guests at any one time unless prior approval has been granted by the General Manager.

g) No guest may be introduced to the Club on more than a total of 12 occasions in any one year, irrespective of which member introduces them.

h) Introducing members are responsible for their guests and their adherence to the Club Rules.

i) Adult members take full responsibility for all guests signed in by family members under the age of 18 years, whether on or off-site.

j) Guest passes are only valid on the date of issue, for one day only. Passes are non-transferable. No remittance is permitted. Presentation of the Pass may be required at any time around the Club.

k) Non-members, unaccompanied by members, may enter the Club in the following circumstances without paying a guest fee:
– Hotel guest
– Conference or Event delegate
– Spa client
– Attendance at a social event
– Participation in a sports fixture

l) Any misuse or abuse of the guest policy will not be tolerated, and guests will not be offered to purchase an activity pass retrospectively, they will be asked to leave site immediately and the incident will be reported to Membership and the Club General Manager, who will follow up with the member accordingly.

18. GUEST TYPES
There are two types of guests: Activity and Social.

a) Activity Guest
– Can access all activities and facilities of the Club when using a complimentary Activity Pass or a
Paid for Activity Pass.
– Guest access to activities and facilities is subject to availability. Fitness classes cannot be booked in advance.

b) Social Guest
– Can only access the bar, restaurant, members’ lounge, and Club grounds (excluding racquet courts or Multi-Use Games Area) when using a Social Pass. Access is only permitted after midday on Saturdays, Sundays, and Bank Holidays.
– Social Passes are complimentary.

19. GYM
a) Children under the age of 13 years may not enter the gym, except for supervised classes with an instructor.

b) Juniors aged 13-15 years wishing to use the gym, must complete a junior induction. Once completed they can use the gym floor unsupervised at the allocated times; outside these times, they must be supervised by a parent or guardian.

20. LIABILITY
a) Neither Lensbury Ltd, nor any of its employees will accept responsibility for any loss, damage or theft sustained by whatever means or circumstances.

b) Due to the proximity of The Lensbury’s grounds to the River Thames and The Lensbury’s own pond, open and deep water are accessible to all guests during their stay. The Lensbury does not permit swimming or fishing in any of these areas. The Lensbury does not assume liability or responsibility for accidents occurring within either the pond or the river.

21. PHOTOGRAPHY & FILMING
a) No photographs or videos may be taken for public use on any part of the Club site, without the express permission of the General Manager.

b) Permission must be sought ahead of any photos or videos being taken.

c) No photographs or videos of any children under 18 years may be taken, other than of your own.

d) No photographs or videos may be taken in any changing area, pool, sauna, steam room, spa, toilet, children’s playground, soft play, crèche, or junior activity.

e) If another member makes a complaint to The Lensbury regarding any photos or videos taken on the premises, you may be asked to share the images and delete them, as applicable.

f) The Lensbury reserves the right to use all photographs or videos for marketing purposes; you will be notified if any photography or filming is to take place. The use of this imagery is implied unless the Club is advised otherwise.

22. RULES
a) It shall be the responsibility of every member to be familiar with and abide by the Rules of the Club.

b) The Proprietor reserves the right to add, repeal or amend these Rules at any time and will provide written notice on the Club notice board.

c) The Proprietor shall be the sole authority for the interpretation of these Rules

23. CLOSURE

The Proprietor may at any time close the Club or individual facilities for such a length of time that the Proprietor sees fit, save that in the event of the Proprietor determining to dissolve the Club, the Proprietor shall give at least three months’ notice thereof to the Members. At the expiration of this notice all memberships shall be terminated and the Members shall have no rights or claims against the Proprietor.

• There shall be no admittance to the event without a valid entry ticket, which is only valid on the date stated on the ticket.
• Please note all payments are non-refundable and non-transferable, tickets are also not to be resold.
• When purchasing a member ticket/Family Bundle, you will need to present your active membership card/s for all on admission. Failure to produce active membership card/s on arrival will result in non-admittance to the event.
• All tickets feature a unique reference ID code, may only be redeemed once, may not be exchanged for cash, extended, replaced if lost and is non-transferable.
• Please quote the ticket ID reference when contacting The Lensbury team (using the contact details shown on ticket).
• In the rare event of extreme bad weather, The Lensbury reserves the right to cancel or rearrange the event.
• Photography disclaimer: There will be a photographer at this event. These photos and videos may be used by The Lensbury online and in print for advertising. Please let our team know in advance of the event if you don’t want to be captured.
• Ticket holders must comply with all relevant safety announcements and venue regulations whilst attending the event.
• Please note that there will be sound, audio, lighting and visual effects at the festival.
• The Lensbury reserves the right to make alterations to the published event programme where reasonably necessary.
• Anyone under the age of 16 must be accompanied to the Festival by a responsible adult (aged 18 or over, who would usually be the parent, carer, legal guardian or other adult entrusted with the care of that child) who accepts full responsibility, at all times, for all under 16s attending under their supervision.
•  Anyone under the age of 16 is not permitted to enter, leave or re-enter the Festival site unaccompanied by their responsible.
• Terms and conditions subject to change.

By purchasing a ticket you are agreeing to our Conditions of Entry which can be found here.

• Summer memberships are only available to new members. Members on freeze are not eligible to purchase the membership.
• Members must complete a member application form and medical questionnaire upon joining. The start and end dates of the membership must be clearly stated on the form.
• Full payment must be made upfront for the full 3-month duration. Payment must be made before club usage begins by phone or in person at Members’ Reception. No Pro-rata payments or extensions available.
• No refunds will be payable to the summer member from the Lensbury based on usage or changes of circumstances.
• The 3-month membership must be taken consecutively within the period 1st April – 31st October 2025. There is no option to freeze or defer a start date. The last date to purchase the summer membership is 31st July 2025.
• Summer members will receive a digital membership card which must be scanned upon arrival at the club at each visit and used to scan into all access controlled areas.
• The membership will automatically lapse at the end of the agreed term. The digital membership card will expire at the end of the membership and will not be accepted as proof of membership beyond the expiry date in the Dunbar lounge or elsewhere on the property.
• Summer members will be eligible for member discounts throughout the period of their membership. This will include hotel stays, spa products and treatments and event tickets e.g. the Riverside Festival.
• Summer membership may be taken out by Toddler, Child, Junior and Youths however these must either join with an accompanying summer adult (parent/guardian) member or they must be linked to an existing Adult (parent/guardian) member.
• Summer members do not have any guest entitlements during the length of their memberships.
• The membership team may contact anyone taking up the summer membership to acquire feedback and/or to discuss future membership options.