Guest Directory

From 3:00pm

Before 11:00am

Network: LENSBURYWIFI
No password required

Internal Emergency 2222
Hotel Reception 100
Lounge Restaurant 6587
Spa 6411
Conference Centre 6500
Reservations 6444
Sports Bookings (Members’ Reception) 6420
Lockside (leisure facilities) 6550
Watersports Centre 6554

Dial 0 for external calls
Dial 4 prefix when dialling room to room followed by the room number
Dial 87 “1” to set an early morning call
Dial 87 “2” to retrieve messages
Dial 87 “3” to delete messages

Local call charges £0.30 per minute
National UK call charges £0.45 per minute
European call charges (Austria, France, Germany, Italy, Spain) £1.45 per minute
Mobile phone call charges £0.70 per minute

• lensbury.com
• facebook.com/TheLensbury
• twitter.com/TheLensbury
• instagram.com/TheLensbury
• linkedin.com/Company/Lensbury

Bedrooms are serviced daily between 2.30pm – 4.00pm. Please call Hotel Reception if you require additional amenities outside these times. Please see Go Green section to learn more about opting out of housekeeping.

The Lensbury operates a no-smoking or vaping policy in all its buildings. Please be advised you will be charged a £100 fine per night for smoking or vaping in the building. Please note additional cleaning and repair charges may apply in the event of damage.

Please contact Hotel Reception if you would like to use an iron and ironing board during your stay.

Please contact Hotel Reception if you would like a shower mat during your stay.

A hairdryer can be found in the drawer, please ensure you “press” the safety button before use.

Children aged 8 and below must be supervised by an adult at all times at The Lensbury. We ask all parents and guardians to ensure children behave appropriately in the lounge and eating areas during their stay with us.

Please note The Lensbury accepts no responsibility for the loss or damage to guests’ property left in bedrooms or public areas.

Wheelchairs are available for emergencies from Hotel Reception.

Guests are welcome to invite friends and family to join them at The Lensbury, however, we ask that all visitors leave the premises by 11.00pm. An activity visitor can use all the facilities subject to rules and safety requirements. Fees apply: Adults (16+): £15.00 | Juniors (1-15 years): £6.00 per person.

We warmly welcome you to dine with us in our Lounge Restaurant and Terrace during your stay at our riverside resort. Take a seat on the Terrace during warmer days and enjoy our delicious food overlooking the River Thames.

Discover dining at The Lensbury: lensbury.com/food-drink/

Breakfast
Monday – Friday: 7.00am – 10.00am
Saturday & Sunday: 7.30am – 10.30am

Restaurant
Brunch: 8.00am – 12.00pm
All-day Dining: 11.00am – 9.00pm
Supper: 9.00pm – 11.00pm
Deli: 9.00am – 6.00pm

Bar
Monday – Thursday: 10.00am – 11.00pm
Friday & Saturday: 10.00am – 1.00am
Sunday: 12pm – 10.30pm

Calm your senses while you discover our extensive range of specialist spa treatments, delivered in partnership with award-winning and leading British skincare brand ELEMIS.

Sit back, relax, and indulge in a soothing Swedish massage, our signature The Lensbury facial or your favourite beauty treatment.
Whether you are celebrating a special occasion or simply want to indulge in some well-earned “me time”, our highly qualified and experienced beauty therapists will leave you feeling pampered and rejuvenated.

Monday – Sunday 9.00am – 7.00pm

Our revitalising spa treatments make the perfect gift… why not treat a loved one to a surprise treatment?

Browse Spa treatments: lensbury.com/spa/spa-treatments/

As our hotel guest, you gain full access to our leading leisure facilities including our digitally connected state-of-the-art gym and exercise studios.
You can also enjoy a game of tennis with friends, spend family time in the swimming pool, or hire a boat from our very own watersports centre – there is truly something for everyone.

Leisure facilities:
• 25 metre indoor heated pool and learner pool
• Sauna and steam rooms
• Digitally connected, fully equipped gym
• Over 140 weekly classes in our Holistic, Hi-Energy, Cycling and Reformer Studios
• 24 first-class tennis courts

Monday – Thursday: 6.00am – 10.00pm
Friday: 6.00am – 9.00pm
Saturday, Sunday and Bank Holidays: 7.00am – 8.00pm

The Lensbury boasts a variety of surfaces to play tennis including 4 artificial clay courts, 3 grass courts, 4 artificial grass courts, 8 floodlit macadam courts, 3 floodlit mini red macadam courts and 2 mini red artificial grass courts.

Opening Times:
Monday – Thursday: 8.30am – 9.30pm (last session 8.30pm)
Friday: 8.30am – 8.30pm (last session 7.30pm)
Saturday and Sunday: 8.30am – 8.30pm (last session 7.30pm)
Racquets and balls are provided on a first come first served basis

Our dedicated squash building houses two full-sized squash courts and accompanying changing facilities.
We have 6 indoor and outdoor table tennis tables throughout the resort for members and guests to use.

Opening Times:
Monday – Friday: 7.20am – 10.00pm (last session 9.20pm)
Saturday and Sunday: 7.20am – 8.00pm (last session 7.20pm)
Please book your tennis and squash sessions at Members’ Reception – directly or on 6420
Racquets, bats and balls are provided on a first come first served basis

Why not try an action-packed activity during your stay? Take to the River Thames from our very own Watersports Centre for an experience to remember.
• Single kayaks
• Canoes
• Double kayaks
• Sailing dinghies
• Rowing boats
• Motorboats

Watersports Centre is open April-October (subject to change)

Please book your boat at Members’ Reception or Watersports Centre– directly or on 6420 / 6554

Our indoor soft play area provides endless entertainment for children aged 3 months to 8 years old – whatever the weather. It is designed to keep them engaged, both physically and mentally but also guaranteed to help use up some of their energy!

Opening Times:
Monday – Sunday: 8.00am – 8.00pm

Crèche*
Our on-site crèche is a happy and safe environment for children aged from 3 months – 6 years, providing up to 3 hours care whilst parents enjoy using the extensive facilities at The Lensbury.

Opening Times
Monday – Saturday: 9.00am – 12.30pm
Sunday: closed
*Additional charges apply
Please book soft play and crèche sessions in advance at Members’ Reception – directly or on 6420

Playground
Swings and slides never go out of style! The little ones can make the most out of our fun playground with a variety of activities for children aged 2 to 12-years old.

Opening Times
Monday – Sunday: 8.00am – 8.00pm

Weather it’s our fabulous gin garden, the annual fireworks spectacular or family activities – there’s plenty to keep you busy during your stay with us.

See what’s on at The Lensbury: lensbury.com/whats-on/

Explore like a local.

Nestled between two Royal Parks, and sitting on the banks of the River Thames, The Lensbury is perfectly located for visiting and exploring many local attractions. Take a look below and get inspired by all that our area has to offer.

Hampton Court Palace (3 miles)
Renowned as the home of Henry the Eighth, Hampton Court Palace sits grandly on the banks of the River Thames just within minutes of The Lensbury. With special events and exhibitions throughout the year, there is always something for everyone.

Kew Royal Botanic Gardens (5.5 miles)
Kew Gardens is a botanic garden in southwest London that houses the “largest and most diverse botanical and mycological collections in the world”. Founded in 1840, from the exotic garden at Kew Park in Middlesex, England, its living collections includes some of the 27,000 taxa curated by Royal Botanic Gardens, Kew.

Teddington Lock (0.6 miles)
Teddington Lock is a complex of three locks and a weir on the River Thames in England between Ham and Teddington in the London Borough of Richmond upon Thames. It was first built in 1810.

Richmond Park (4.4 miles)
Richmond Park, in the London Borough of Richmond upon Thames, was created by Charles I in the 17th century as a deer park. The largest of London’s Royal Parks, it is of national and international importance for wildlife conservation.

Fire alarm test
We carry out testing of the fire alarm system every Monday morning at 10.30am. Please take no action at this time unless the alarm bell rings continuously for more than 20 seconds.

On arrival

As soon as possible after check-in, please ensure you:
• Check the layout of the ground floor and identify escape routes
• Read the fire safety emergency instructions displayed on the wall or door in your bedroom
• Walk the fire exit route and count the number of doors from your room to the exit. This can aid your escape should lighting be inadequate due to corridor becoming filled with smoke
• Note the location of the fire alarm call points in the vicinity of your room
• Familiarise yourself with the layout of your bedroom and your best escape routes in case of a fire emergency
• Place your valuable items next to the bed at night. They are then nearby if you have to evacuate your bedroom
• Do not ignore a firm alarm (excluding the fire alarm test outlined at the start of this section)

What to do if a fire breaks out
If you suspect that there is a fire, please take the following actions immediately – delay can be dangerous:
• Report the fire immediately by breaking a fire alarm call point. Internal emergency number is 2222 and can be dialled on any on-site telephone
• Close the door of the room where the fire is, this will help contain the fire and restrict the spread of poisonous fumes
• Use the nearest exit to vacate the hotel – do not use the lifts
• Before opening closed doors, check them for heat which may indicate a fire behind the door
• If your escape route is filled with smoke, keep low where the quality of air and visibility is improved. Keep close to the wall to avoid disorientation
• On leaving the hotel or Ascot building, report to your evacuation point
• If you have a disability or you require assistance in the event of an evacuation, please inform Hotel Reception who will register you on our PEEP system

Information for guests with special needs
Please advise us if you have any special requirements due to hearing or visual difficulties, mobility impairment or any other special need so that we can make your stay more comfortable and enjoyable. If you require assistance, please contact Hotel Reception (open 24 hours daily) for assistance on 100. The main lift adjacent to Hotel Reception is DDA compliant.

Hard of hearing
Guide dogs for the blind and deaf are welcome at The Lensbury and we are more than happy to provide water bowls if required. Hearing loops are available at all main reception areas and in the bar. We also have Vibrating Pillows available on request from Hotel Reception.

Please be aware that due to the proximity of The Lensbury’s grounds to the River Thames and our pond, open water and deep water are accessible to all guests during their stay.

Children under 10 years old must be supervised at all times. The Lensbury does not assume liability or responsibility for accidents occurring within either the pond or the river. Please refer to The Lensbury’s resort map where you can view these locations highlighted for your safety.

Here at The Lensbury, we are committed to reducing our impact on our planet across all our operations and are taking steps to promote environmentally conscious decisions.

Please help us reduce our impact further by choosing to Go Green. If you are staying with us for more than 1 night, simply hang the Go Green hanger on your bedroom door by midnight to opt out of housekeeping. We will reward you with a complimentary drink voucher to say, “thank you”.

Learn more: lensbury.com/go-green/

We celebrated 100 fabulous years of The Lensbury in 2020! Take a look back and discover the fascinating history behind our famous resort.

The formation of our iconic club (1920 – 1939)
The Lensbury Club was first formed in 1920 as the sports and social club for employees of the Dutch petroleum giant Shell. The main buildings that occupied the site from 1920 were demolished and the Clubhouse was completed in 1938 which still stands as the heart of the club to this day, benefitting from the prestigious riverside location at Teddington lock.
Club activities ceased during the Second World War and The Lensbury was turned into Shell’s London Head Office, which included air raid shelters! Fortunately, the main clubhouse was unaffected by a bomb that was dropped on the film studios located next door.

1940 – 1959
Post-war, The Lensbury reconnected with its sporting roots and the club really began to cement itself as a sporting institution. Shell graduates would live at The Lensbury for their first 2 years of employment and sporting excellence was a pre-requisite! As the sporting reputation grew, many sporting legends and teams began to use The Lensbury’s first class facilities. To this day, tennis stars and international rugby teams still utilise the elite facilities on offer.

1960 – 1979
In 1974, Shell decided to centralise all of its training at The Lensbury and the purpose-built conference centre was created for this, whilst also allowing state-of-the art facilities and hotel to be used by external companies and individuals for the first time. To this day the Conference Centre provides modern facilities for meetings and events for up to 200 people, in the unique riverside location.

1980 – 1999
In the 1990’s Shell reviewed its employee benefits and along with many other multi-national companies decided to reconfigure how it operated its subsidised employee benefit. They opened the club up to local members and other individuals and businesses for the first time and The Lensbury Club as we know it today was born. Many of the local members who joined during this period are still loyal members to this day and it goes a long way to show how important the club has become to so many.
At this time, the 15 acres of playing fields on the opposite side of Broom Road were sold to St Mary’s University College, securing the use of the land for sports long into the future and protecting the important heritage formed by The Lensbury.

2000 – 2020
The early 2000’s saw a significant investment programme into the facilities, bedrooms and grounds. This included the creation of a unique 3-course golf court on the grounds which has since been redeveloped into elite level sports pitches.
In 2019, The Lensbury was acquired by London & Regional Hotels and an exciting new era for The Lensbury began. A £1 million investment in the gym and studio facilities was completed in December 2019 and is the first major project under the new ownership.
2020 and beyond

Under the ownership of London & Regional Hotels and continued investment, the future of The Lensbury has been secured for generations to come. With ambitions to be the best members’ club in South West London, The Lensbury stays true to its roots as a family club and our rich sport and social traditions that were formed way back in 1920, but with a renewed vision for a thoroughly modern club and facilities, offering an exceptional experience for members and guests alike. Here is to the next chapter of The Lensbury!